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# IT Specialist (Systems Analysis)"Product Manager," GS-2210-14, FPL GS-14, DH, Open Continuous

- **Company:** US Federal Student Aid
- **Location:** San Francisco, CA, United States (Remote available)
- **Salary:** $125,776.0 - $197,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Information Management, Systems Analysis, Software Engineering, User-Centered Design, Data Logging
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cad595427e84dead

## About the Role

One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments:

 * Experience serving as the product expert in the development of a scaled technology platform.

 * Experience serving as a product manager, overseeing internal and external software development, testing, integration, and operation.

 * Experience communicating technical concepts to non-technical audiences and translating business requirements into technical user stories.

Knowledge, Skills, and Abilities (KSAs)
The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

 * Knowledge of product management principles, with a focus on user-centered design and measurable outcomes.

 * Skill in translating policy and technical requirements into intuitive, scalable product solutions.

 * Skill in managing vendors and cross-functional teams to deliver results and drive tangible product improvements.

 * Ability to inspire and sustain a mission-driven product culture and drive collaborative efforts amongst the teams.

 * Knowledge of building and operating large-scale, mission-critical systems or comparable technology infrastructure., Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies, in addition to meeting the specialized experience requirement as demonstrated through the assessment of skills. You must possess IT-related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the nine competencies listed below.
 * Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

 * Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

 * Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

 * Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

 * Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.

 * Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

 * Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

 * Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

 * Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues., Non-Supervisory: Oral Communications, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management

You will be evaluated to determine if you meet qualifications required, and on the extent to which your application shows that you possess the knowledge, skills and abilities associated with this position as defined in the Qualifications section. Please be sure to give examples in your resume and explain how often you used these skills, the complexity of the knowledge you possessed, the level of people you interacted with, and the complexity and sensitivity of the issues you handled., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education., Position sensitivity and risk
High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type

 * Credentialing
 * Suitability/Fitness

Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.

## Description

This is an open continuous announcement with cutoff dates. Applications will be referred based on receipt of application and established cutoff dates as follows, * Leading the development of FSA products by understanding the needs of students, families, and stakeholders, translating insights into product roadmaps, prioritizing high-impact features, and measuring success by user outcomes.

 * Serving as the bridge between policy goals, technical systems, and user needs by translating complex constraints into actionable requirements and ensuring compliant, secure, and user-friendly solutions at national scale.
 * Collaborating and aligning with contractors, partner agencies, and cross-functional teams to align efforts with the product vision, hold vendors accountable for outcomes, and deliver tangible improvements for users.
 * Fostering a product culture of experimentation, data-driven decision-making, and continuous improvement while providing vision and expert recommendations that align government staff and vendors around shared goals for students and families.
 * Applying deep experience building and managing products at scale to ensure FSA systems deliver accurate, secure, reliable, and seamless experiences while protecting sensitive personal and financial data., Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.

Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.

Essential/Non-Essential: This position is considered essential for purposes of reporting to work during federal government closures.

Financial Disclosure: This position does not require financial disclosure.

Bargaining Unit: This position is not included in the bargaining unit.

Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur.

We may also share selection certificates amongst program offices across the agency.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., * If you are claiming Veteran's Preference, you must submit: A copy of your DD-214 that shows active service and character of discharge, OR A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces).

 * Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Plan (ICTAP/CTAP)?
 * If you are a current or former Federal employee who was displaced (for example, due to a Reduction-in-Force) and want priority consideration, you must submit the documents listed below.
 * Required documents for Interagency/Career Transition Assistance Plan consideration (All are required), Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.

Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).

Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click "Finish" to submit your application.

NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application," and following the prompts., 2. After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.

 3. Finally, we will inform you of your final disposition for this announcement (e.g., if/when a selection is made, if/when the announcement is cancelled).


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