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# Help Desk Technician

- **Company:** Chesapeake
- **Location:** Winston-Salem, NC, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, User Accounts
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=25663f4d1629510c

## About the Role

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!, * Fluent in both English and Spanish is a plus

 * Excellent communication and interpersonal skills
 * Strong customer service skills with a focus on user satisfaction
 * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
 * A working knowledge of computer hardware and software is a plus
 * Ability to work independently and as part of a team
 * Willingness and ability to obtain CompTIA A+ Certification within a year
 * Ability to learn quickly and adapt to new technologies

## Description

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues., * Respond to user inquiries by phone, email, chat, or in person

 * Troubleshoot common hardware and software problems
 * Maintain hardware inventory and ensure documentation is up-to-date
 * Reset passwords and maintain user accounts (as applicable)
 * Research solutions to complex issues and escalate unresolved issues to senior technicians
 * Document procedures and solutions using internal systems
 * Provide clear and concise instructions to guide users through problem-solving steps
 * Maintain a positive and professional demeanor at all times


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