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# Help Desk Technician

- **Company:** National Van Lines, Inc.
- **Location:** Broadview, IL, United States (Remote available)
- **Experience:** Starter
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Business Software, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Network Architecture, Networking Basics, Remote Service Software, Peripherals, Information Technology, Laptops, ManageEngine
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b23c3d95a4809ccd

## About the Role

* Associate's degree in Information Technology preferred
 * 1-3 years of help desk or technical support experience required
 * Strong knowledge of Windows operating systems, Microsoft Office, and common business applications
 * Familiarity with Active Directory, ManageEngine ticketing system, and basic networking concepts
 * Excellent troubleshooting and problem-solving skills
 * Strong verbal and written communication skills
 * Ability to prioritize tasks and work independently or as part of a team

Preferred Skills

 * Experience with remote support tools
 * Knowledge of Office 365 administration
 * Basic understanding of cybersecurity best practices
 * IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

This is an in-office position. Once trained employees can work from home 1 day per week. Chosen candidate must be able and willing to commute to Downers Grove/Oakbrook Area., * How many years of help desk experience do you have?

 * Are you legally eligible to work in the United States without employer sponsorship?
 * Are you able and willing to commute to the office on a daily basis to include Broadview, Downers Grove, or the Oakbrook area?

## Description

We are seeking a dynamic and proactive Help Desk Technician to join our IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, ensuring smooth operation of computer systems, software applications, and network infrastructure. Your enthusiasm for problem-solving and customer service will drive your success as you troubleshoot issues, manage hardware and software assets, and support a wide array of operating systems and IT tools. This position offers an exciting opportunity to contribute to a vibrant organization committed to technological excellence and user satisfaction., * Respond to help desk tickets, phone calls, and email requests for technical support

 * Diagnose and resolve hardware, software, printer, and network issues
 * Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
 * Assist users with password resets, account setup, and system access
 * Document issues, resolutions, and support procedures in the ticketing system
 * Escalate complex technical problems to higher-level IT staff when necessary
 * Maintain inventory of IT equipment
 * Support onboarding and offboarding activities for employees
 * Provide training and guidance to users on basic IT functions and best practices


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