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# IT Service Delivery Manager

- **Company:** Vital Integrators, LLC
- **Location:** Broussard, LA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Security+, IT Management
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=09c785598dae3ab9

## About the Role

* 2+ years of IT management - leading an IT service team.

 * Advanced IT literacy and a real command of service metrics - you decide with data, not guesses.

 * Great communication rooted in being a genuinely good listener.

 * A deep desire to deliver an amazing client experience.

 * The ability to keep pace with a fast-moving IT world. Valid driver's license required.

Nice to Have

 * Hands-on PSA / RMM / ticketing experience (ConnectWise Manage a plus) and Microsoft 365 knowledge.

 * Certifications: MCP, MCSA/MCSE, ITIL, ITSM, or client-experience training like Helpdesk Habits.

 * Prior experience at an MSP or IT support business., * IT management: 2 years (Required)

## Description

At Vital Integrators, our number one goal is simple: make our clients exceptionally happy. No role owns that more than this one. We're the only IT firm in Louisiana to earn the CompTIA Security Trustmark+. That reputation is built one ticket, one response, one kept promise at a time.

We're looking for a Service Delivery Manager to build, lead, and grow the team that delivers it - helpdesk and system engineers, project engineers, and support staff. This is a leadership seat, not a desk. If you get energy from tight processes, sharp metrics, a happy team, and clients who rave about you - this is your room.

What You'll Own

 * Building, leading, and mentoring the Service Delivery Team - hiring, coaching, 1:1s, and training plans.

 * The client experience - you're the point of contact for escalations and the reason clients stay.

 * Our ConnectWise Manage PSA and RMM - processes, automation, patching, and monitoring.

 * Rollout and retirement of technologies and services across the client base.

 * Risk, root-cause analysis, and reporting to the leadership team.

 * Team KPIs, utilization, and metrics - including team efficiency and team happiness.


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