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# Service Desk Technician (Washington, DC)

- **Company:** 22nd Century Technologies, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Remote Service Software, TCP/IP, 3-tier Architectures, User Administration
- **Published:** July 15, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9032405/service-desk-technician-washington-dc

## About the Role

* 2-4 years of IT support experience
 * Strong troubleshooting and problem-solving skills
 * Familiarity with ticketing systems and remote support tools
 * Knowledge of networking basics (DNS, DHCP, TCP/IP)
 * Good communication and customer service skills

## Description

We are seeking a Tier 2 Helpdesk Technician to provide advanced technical support for end users and business systems. This role handles escalated issues from Tier 1, troubleshoots hardware, software, and network problems, and ensures timely resolution with minimal disruption., * Resolve escalated tickets involving desktops, applications, and network issues

 * Diagnose and troubleshoot Windows/macOS systems, email, VPN, and enterprise tools
 * Support user account management (Active Directory, permissions, access issues)
 * Document solutions and update knowledge base articles
 * Collaborate with Tier 3 teams/vendors for complex incidents
 * Maintain SLAs and provide clear user communication


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