> Markdown version of [/jobs/ext/1281390-wide-format-service-technician-traveling](https://www.wearedevelopers.com/jobs/ext/1281390-wide-format-service-technician-traveling). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Wide Format Service Technician (Traveling)

- **Company:** Pacific Office Automation
- **Location:** Charlotte, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $62,400.0 - $79,040.0
- **Contract:** Permanent contract
- **Skills:** Office Automation, OnyX for Mac, Computer Network Technologies
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0a0a1299a0a0c8f2

## About the Role

* 2-6 years minimum of relevant field service experience.
 * Experience servicing and repairing wide format equipment and related technology.
 * Experience with Canon wide format print equipment strongly preferred.
 * Working knowledge of Onyx software and production RIP workflows preferred.
 * Strong computer and networking knowledge.
 * Excellent customer service and communication skills.
 * Strong mechanical, electrical, and troubleshooting abilities.
 * Strong working knowledge of Windows operating systems and related applications.
 * Highly motivated with the ability to work independently from a home office environment.
 * Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States.
 * Must possess a valid driver's license with a clean driving record.

## Description

Pacific Office Automation is currently seeking a Wide Format Service Technician to support customers throughout the United States. This position is home-based and requires approximately 50% travel, primarily throughout the Central and Eastern regions of the U.S.

This role is ideal for a self-motivated, customer-focused technician who enjoys working independently, traveling to customer sites, and serving as a trusted resource for wide format equipment installation, service, and training.

Essential Job Duties

 * Provide phone and onsite technical support to customers.
 * Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
 * Complete equipment installations, deinstallations, relocations, and customer operator training.
 * Follow up with customers after installations to ensure expectations have been met and equipment is operating properly.
 * Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
 * Provide high-quality technical support by completing service calls according to company standards and service agreements.
 * Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
 * Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
 * Understand how RIP software manages print production and assist customers with general operational questions.
 * Participate in ongoing training programs to remain current on products, software, and service procedures.
 * Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
 * Maintain accurate service records and documentation.
 * Work effectively in a fast-paced, customer-focused environment.


## Related Videos

- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Outclassing Frontier LLMs at Extracting Information](https://www.wearedevelopers.com/videos/100303-outclassing-frontier-llms-at-extracting-information)
- [Future-Proofing Human Capital for the AI Economy](https://www.wearedevelopers.com/videos/100079-future-proofing-human-capital-for-the-ai-economy)
- [Reinventing Work, Identity & Leadership in a Changing World](https://www.wearedevelopers.com/videos/1821-reinventing-work-identity-leadership-in-a-changing-world)
- [The Future of Computing: AI Technologies in the Exascale Era](https://www.wearedevelopers.com/videos/1106-the-future-of-computing-ai-technologies-in-the-exascale-era)
- [Transforming Task Management: Integrating Camunda with Scalable Frontend Solutions](https://www.wearedevelopers.com/videos/1433-transforming-task-management-integrating-camunda-with-scalable-frontend-solutions)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)