> Markdown version of [/jobs/ext/1281400-help-desk-dispatcher](https://www.wearedevelopers.com/jobs/ext/1281400-help-desk-dispatcher). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Dispatcher - **Company:** L2R Consulting - **Location:** Miramar, FL, United States - **Salary:** $37,440.0 - $39,520.0 - **Contract:** Temporary contract - **Skills:** Active Directory, Computer Literacy, Desktop Computing, Professional Services Automation, User Accounts - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=85cf1f7a5b45b1b6 ## About the Role * High school diploma or equivalent required. * Previous experience in help desk administration, IT dispatch, service coordination, technical support, or a similar role. * Experience with ConnectWise or a comparable ticketing or professional services automation platform preferred. * Basic knowledge of Active Directory, computers, and operating systems. * A+ certification or comparable IT training is preferred. * Ability to work varying shifts, including occasional overnight or weekend shifts, as required. * Must be authorized to work in the United States without current or future employment sponsorship. Skills * Strong customer service and communication skills. * Excellent organization, prioritization, and follow-through. * Ability to manage multiple service requests in a fast-paced environment. * Accurate typing, data entry, and ticket documentation skills. * Ability to quickly learn new applications and processes. * Basic understanding of IT support tools and escalation procedures. * Self-motivated and able to work with minimal supervision. * Strong verbal and written English communication skills. * Bilingual English/Spanish or English/Portuguese is a plus. Work Environment This role is performed primarily in a professional office environment and requires regular computer use, customer communication, scheduling, and coordination with multiple technical support teams. Employment Requirements Employment is contingent upon successful completion of a background check and pre-employment drug screening., * Help desk: 1 year (Required) * Dispatching: 1 year (Preferred) * Learning technology: 1 year (Preferred) License/Certification: * CompTIA A+ (Preferred) ## Description We are seeking an organized and customer-focused Help Desk Dispatcher to coordinate incoming IT support requests and assign them to the appropriate technical resources. The ideal candidate has experience in help desk administration, technical dispatch, service coordination, or IT customer support. This position requires strong communication skills, attention to detail, and the ability to prioritize multiple service requests in a fast-paced environment. This is a full-time, hybrid position. Responsibilities * Serve as the primary point of contact for incoming IT support requests. * Review, prioritize, route, and escalate service tickets. * Process requests received through email, phone, manual entry, or customer submission. * Schedule internal and field technicians using the ConnectWise dispatch portal. * Match technical resources with service requests based on availability and skill set. * Monitor technician schedules, ticket status, service levels, and time entry. * Keep customers informed about ticket progress, planned changes, and service interruptions. * Coordinate with customers, technicians, and vendors to resolve issues efficiently. * Escalate requests that cannot be scheduled or resolved within established service levels. * Create and update ConnectWise tickets with accurate notes, resolutions, and escalation details. * Enter time and expenses in ConnectWise. * Perform password resets and unlock user accounts in Active Directory and supported applications. * Provide basic Level 1 technical support when needed. * Complete additional duties as assigned. ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)