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# Staff Site Reliability Engineer (Collaboration Engineering)

- **Company:** Nbcuniversal Media, LLC
- **Location:** Orlando, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Computing Platforms, Systems Engineering, Microsoft Azure, Software as a Service, Cloud Computing, Collaborative Software, Cyber Security, Data Control, DevOps, Multi-Factor Authentication, Microsoft Exchange Server, Microsoft Office, Virtual Desktops, Routing, Performance Tuning, Windows PowerShell, Role-Based Access Control, Reliability Engineering, Remote File Sharing, Azure Active Directory, Microsoft SharePoint, User Environment Management, Microsoft Power Automate, Headsets, Microsoft InTune, Information Technology, Casper Suite, Graphql
- **Published:** July 15, 2026
- **Apply:** https://dejobs.org/x/x/66074A41BC764A629FC21DB9D96EA842/job/

## About the Role

* 12+ years of experience in reliability engineering, systems engineering, DevOps, or large-scale collaboration/communications operations (enterprise or SaaS), including ownership of production services
 * Deep expertise with collaboration platforms and ecosystems: Microsoft 365 (Teams-including voice/meetings/Rooms-SharePoint Online, OneDrive, Exchange Online) and their dependencies (identity, endpoints, networking)
 * Hands-on experience defining SLIs/SLOs, building observability (metrics/logs/traces), and operating an incident management program (on-call, severity model, communications, postmortems)
 * Strong automation skills with PowerShell and APIs (Microsoft Graph preferred); ability to build tooling that improves reliability and reduces toil
 * Experience with cloud identity and access (Microsoft Entra ID/Azure AD, Conditional Access, MFA, RBAC/PIM) and collaboration governance (Purview, DLP, retention, eDiscovery) preferred
 * Bachelor's degree in Computer Science/Engineering (or equivalent practical experience), * Executive-level written and verbal communication skills; able to translate reliability data into clear decisions, tradeoffs, and action plans
 * Proven ability to influence across functions (Security, Network, End User Computing, Architecture, Product/Program) without formal authority
 * Strong systems thinking and customer satisfaction, focuses on user journeys (chat, meetings, voice, file sharing) and measurable experience outcomes
 * Demonstrated technical leadership through mentorship, sponsorship, and talent development; builds inclusive, high-performing engineering culture
 * High bar for operational excellence, insists on clear ownership, durable fixes, strong postmortems, and measurable follow-through
 * Comfort operating in ambiguity and driving large, multi-quarter improvements with measurable results

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

## Description

The Staff Reliability Engineer (SRE) for Workplace Engineering is responsible for the reliability, performance, security, and operational excellence of enterprise workplace collaboration & endpoint services used globally by employees and partners. This role applies an engineering mindset to operations-defining service level indicators/objectives (SLIs/SLOs), reducing toil through automation, improving observability, and strengthening incident response-to ensure a consistent, high-quality collaboration experience across messaging, meetings, voice, file sharing, knowledge sharing, device management platforms & Copilot / AI engineering.

 * Microsoft 365: Teams (chat, meetings, webinars, Teams Phone), SharePoint Online, OneDrive, Exchange Online, Microsoft Entra ID (Azure AD), Microsoft Purview, Defender for Office 365, Intune (Endpoint Management).
 * Hybrid messaging and identity integrations (as applicable): Exchange Server, directory synchronization, mail flow and routing
 * Collaboration endpoints and devices: Teams Rooms, certified headsets/cameras, conference room AV integrations
 * Ecosystem integrations: Power Platform (Power Automate/Apps), Graph API, third-party conferencing/messaging where in use (e.g., Zoom/Slack), mail hygiene/security gateways
 * Architect and optimize global Microsoft Intune and Jamf Pro environments.
 * Orchestrate Windows Updates for Business (WUfB), third-party application patching, and compliance policies to maintain a hardened security posture
 * Automated packaging and deployment of Windows applications, maintaining a rigorous cadence for third-party updates.
 * leverage PowerShell and Graph API to automate repetitive configuration tasks and self-healing remediations.
 * Partner with Security Operations to remediate vulnerabilities.
 * Develop and enforce Configuration Profiles, Compliance Policies, and Conditional Access rules
 * Own the reliability and scaling of Azure Virtual Desktop (AVD) and Windows 365 (Cloud PC), optimizing for both performance and cost-efficiency.
 * Define and operationalize SLIs/SLOs and error-budget policies for collaboration services (Teams chat/meetings/voice, SharePoint/OneDrive, Exchange) with clear customer-impact measurements.
 * Own end-to-end reliability engineering: capacity planning, performance tuning, resilience reviews, dependency mapping, and proactive risk reduction for critical collaboration journeys.
 * Demonstrated expertise in developing, operationalizing, and scaling AI engineering capabilities, including platform design, model lifecycle management, automation, reliability, and enterprise adoption.
 * Strong knowledge of AI governance frameworks, with experience establishing guardrails for responsible AI use, risk management, security, compliance, data controls, and ongoing operational oversight.
 * Build and evolve observability for collaboration platforms: health dashboards, telemetry standards, alert strategy (high signal/low noise), and synthetic monitoring aligned to user experience.
 * Lead incident response for high-severity events: establish incident roles, drive rapid triage/mitigation, coordinate cross-team communication, and produce blameless post-incident reviews with durable corrective actions.
 * Engineer automation to reduce operational toil: provisioning, policy/config drift detection, lifecycle management, reporting, and remediation using PowerShell and APIs; establish reusable runbooks and self-service patterns.
 * Strengthen change and release practices: production readiness reviews, controlled rollouts, maintenance windows, validation plans, and rollback strategies to reduce customer impact.
 * Partner with Security/Compliance to ensure collaboration services meet governance requirements (identity and access, DLP, retention, eDiscovery, information protection), while balancing usability and reliability.
 * Provide Staff-level technical leadership: set engineering standards, mentor engineers, influence roadmap priorities, and align stakeholders on reliability tradeoffs and investment.
 * Establish and lead reliability operating mechanisms (on-call standards, incident command readiness, postmortem quality, action-item governance, and quarterly reliability reviews) to improve consistency across teams.
 * Coach, mentor, and sponsor engineers across levels: provide technical guidance, review designs and postmortems, and raise the bar on documentation, runbooks, and operational readiness.
 * Drive cross-organization alignment on reliability priorities and investment by presenting trends, risks, and proposals to leadership; secure commitments and ensure delivery against measurable outcomes.
 * Serve as an escalation point for complex, cross-domain issues spanning identity, messaging, endpoints, and network dependencies; engage vendors as needed and ensure issues are driven to resolution.


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