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# Desktop Software Support Technician

- **Company:** R.S. SOFTWARE, LLC
- **Location:** Norman, OK, United States
- **Salary:** $20,800.0 - $22,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Microsoft Outlook, Database Theory, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, Microsoft PowerPoint, Remote Desktop Services, TCP/IP, Scripting, Software Troubleshooting, Hardware Infrastructure
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1c1b6ac381edc673

## About the Role

* Intermediate knowledge of Windows operating systems (installation, configuration, troubleshooting).
 * Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
 * Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
 * Experience maintaining, building, and installing desktop computers and hardware components.
 * Strong problem-solving and analytical skills.
 * Excellent communication and interpersonal skills.
 * Ability to work independently and as part of a team.

Additional Skills (not required but highly valued):

 * Basic software development or scripting experience.
 * Familiarity with database concepts and tools., * High school or equivalent (Required)

Experience:

 * Help desk: 1 year (Preferred)
 * Windows: 1 year (Required)

## Description

We're seeking a dedicated Desktop Software Support Technician to join our IT team. You'll play a vital role in troubleshooting software issues, providing technical assistance, and ensuring our employees and customers have a smooth computing experience. Your intermediate Windows knowledge, MS Office proficiency, and hardware skills will be essential in resolving problems and maintaining our desktop environment., * Provide timely and effective technical support for desktop software issues via phone, email, and remote desktop interactions.

 * Troubleshoot and resolve problems related to Windows operating systems and other software.
 * Assist with hardware troubleshooting, maintenance, repairs, installations, and upgrades for desktop computers and related peripherals.
 * Maintain accurate records of support requests and resolutions in our ticketing system.
 * Contribute to the creation and maintenance of technical documentation and user guides.
 * Stay updated on the latest software and hardware technologies relevant to the desktop environment.


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