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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Systems & Reporting Manager - **Company:** International African American Museum - **Location:** Charleston, SC, United States - **Experience:** Experienced - **Salary:** $62,500.0 - $72,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Spreadsheets, Databases, Data Auditing, Data Cleansing, Data Transmissions, Data Visualization, Document-Oriented Databases, Mailing List, Microsoft Office, Conversion Tracking - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=338e3795d53e7f9c ## About the Role * Minimum of 3 years of relevant experience in database management, CRM administration, fundraising operations, sales operations, business development operations, lead generation operations, or a related field. * Proficiency in Blackbaud Altru is required. * Exemplary report-making, query-building, list management, segmentation, and data export skills are required. * Experience with Blackbaud Luminate or an equivalent digital mass mailing, email marketing, or digital fundraising platform is required. * Strong understanding of data hygiene, constituent records, gift or transaction records, campaign tracking, and reporting accuracy. * Strong Microsoft Office skills, especially Excel or comparable spreadsheet tools. * Excellent attention to detail and commitment to accuracy. * Ability to manage multiple priorities, meet deadlines, and respond to requests in a timely and professional manner. * Strong written and verbal communication skills. * Ability to explain data, reports, and system needs clearly to colleagues who may not have technical database experience. * Ability to work independently and collaboratively in a fast-paced, mission-driven environment., * Experience supporting CRM systems for fundraising, sales management, business development, or business lead generation organizations. * Experience creating dashboards, visual reports, or data visualizations. * Experience with nonprofit fundraising operations, donor stewardship, membership programs, ticketing data, digital fundraising platforms, or museum/cultural institution operations. * Experience supporting executive, board, campaign, fundraising, or membership reports. * Interest in IAAM's mission and the African American journey, history, culture, and impact. Experience * Database management, CRM administration, fundraising operations, sales operations, or related experience: 3 years required * Blackbaud Altru: required * Report creation and list management: required * Blackbaud Luminate or equivalent digital mass mailing platform: required * Dashboard creation or data visualization: preferred Physical Requirements: * Ability to sit, stand, and move around the facility as needed; may require light lifting (up to 25 lbs.) * Prolonged periods sitting at a desk and working on a computer. ## Description The Customer Relationship Management (CRM) Systems & Reporting Manager supports the International African American Museum's (IAAM's) fundraising, membership, marketing, visitor engagement, and organizational reporting needs. The CRM Systems & Reporting Manager is responsible for maintaining the accuracy, integrity, and effective use of IAAM's constituent relationship management system, with a primary focus on Blackbaud Altru. This position plays a critical role in helping IAAM manage donor, member, visitor, and constituent data; create accurate reports; build targeted lists; support digital communications; and strengthen data-informed decision-making across the organization. This manager is proficient in Altru, skilled in report creation and list management, comfortable working across departments, and motivated by the opportunity to help a mission-driven cultural institution deepen relationships with its donors, members, visitors, and community. The CRM Systems & Reporting Manager is a self-starter who takes initiative, identifies needs, and moves projects forward with care and accountability. They are service-minded, with a strong commitment to data accuracy and organizational support., * Manage the daily use, maintenance, and integrity of Blackbaud Altru, including constituent records, donor records, gift records, membership records, transaction records, and engagement data. * Create accurate and timely reports for fundraising, membership, marketing, communications, executive leadership, board reporting, campaign analysis, donor stewardship, and operational planning. * Build and manage targeted lists for fundraising appeals, donor communications, membership campaigns, event invitations, newsletters, stewardship outreach, and other organizational communications. * Maintain strong data hygiene practices, including duplicate management, data cleanup, coding consistency, naming conventions, field standardization, and regular database audits. * Support staff with Altru-related questions, troubleshooting, reporting requests, list pulls, data exports, and general database use. * Develop and document database procedures, data entry standards, reporting processes, and list management practices. * Support data workflows connected to Blackbaud Luminate or an equivalent digital mass mailing, email marketing, or digital fundraising platform. * Coordinate with development, membership, marketing, communications, finance, visitor services, and leadership staff to ensure data is accurate, accessible, and useful. * Support data imports, exports, segmentation, and campaign reporting. * Assist with tracking trends in giving, membership, engagement, attendance, campaign performance, and other key organizational metrics. * Support dashboard creation, visual reporting, and data visualization projects as needed. * Maintain confidentiality and discretion when working with donor, member, visitor, employee, and organizational information. * Provide excellent internal customer service to colleagues who rely on accurate data, reports, and lists. * Support museum operations and assist other departments when needed. 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