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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Ethixa Solutions, LLC - **Location:** Allentown, PA, United States - **Salary:** $31,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Basic Access Authentication, Business Software, Cyber Security, Computer Networks, Desktop Computing, Issue Tracking Systems, IP Addressing, Internetworking, Microsoft Office, Windows Servers, Networking Basics, Software Deployment, Wi-Fi Technology, Computer Equipment, Information Technology, Wireless Technologies, User Accounts - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6efb165aa1ea8872 ## About the Role Ethixa Solutions is seeking a motivated and dependable Entry-Level IT Support Technician to join our team on a part-time basis. This position is ideal for a student, recent graduate, career changer, or technology enthusiast looking to gain real-world IT experience. The successful candidate will assist with a variety of technical support tasks while learning from experienced engineers and technicians. No prior professional IT experience is required. We are looking for someone with strong problem-solving skills, a willingness to learn, and a passion for technology., Required * High school diploma or equivalent * Strong interest in information technology * Basic knowledge of Microsoft Windows and Microsoft Office * Excellent written and verbal communication skills * Strong customer service skills * Reliable transportation * Ability to pass a background check Preferred * Enrollment in or completion of an IT-related degree or certification program * CompTIA A+ certification (or working toward certification) * Experience building or repairing computers * Familiarity with: Windows 11 and Windows Servers, Microsoft 365, Basic networking concepts, Printers and scanners, Mobile devices Skills We Value Technical Skills * Basic troubleshooting and problem-solving * Understanding of computer hardware components * Familiarity with common business software applications * Basic understanding of networking concepts such as Wi-Fi, IP addresses, and Internet connectivity Soft Skills * Positive attitude and willingness to learn * Professional appearance and communication * Attention to detail * Strong organizational skills * Ability to work independently and as part of a team * Ability to explain technical concepts in simple terms, The ideal candidate is someone who enjoys helping people, enjoys technology, asks questions, and is eager to build a career in information technology. Whether you're pursuing a degree, changing careers, or looking for your first IT position, we want to hear from you. ## Description * Provide first-level technical support to clients and staff * Respond to support requests via phone, email, and ticketing systems * Troubleshoot common Windows, Microsoft 365, and printer issues * Assist with workstation setup, deployment, and upgrades * Configure user accounts, passwords, and basic access permissions * Perform software installations and updates * Document support activities and resolutions * Assist senior technicians with client projects and maintenance tasks * Travel to client locations when required * Follow established procedures and security best practices, * Managed IT Services * Microsoft 365 Administration * Cybersecurity Fundamentals * Networking and Wireless Technologies * Endpoint Management * Backup and Disaster Recovery Solutions * Professional Client Support * Ticketing Systems and IT Documentation Why Join Ethixa? * Flexible part-time schedule * Real-world IT experience with a growing technology company * Opportunity to work alongside experienced technicians and engineers * Exposure to a wide variety of technologies and business environments * Potential pathway to a future full-time position * Supportive team environment focused on professional growth ## Related Videos - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)