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# Service Desk Technician (Denver or Boulder Colorado)

- **Company:** Arctiq, Inc.
- **Location:** Denver, CO, United States
- **Experience:** Experienced
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, JIRA, Microsoft SharePoint, User Provisioning Software, Diagnostic Tools, Microsoft InTune, Computer Equipment, Information Technology, Zendesk
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dd50d17d5173f681

## About the Role

* Bachelor's degree in Computer Science or related field.
 * 3+ years of experience in customer technical support highly preferred.
 * Excellent verbal and written communication skills.
 * Excellent interpersonal and customer service skills.
 * Professional and pleasant telephone manner.
 * Ability to explain technical issues to technical and nontechnical employees and customers.
 * Strong analytical and problem-solving skills.
 * Proficient in managing M365 applications, including Exchange Online, SharePoint, Teams, and OneDrive.
 * Experience in troubleshooting Microsoft Teams issues, setting up channels, and managing collaboration features.
 * Familiarity with Intune for mobile device management (MDM) and endpoint security.
 * Competent in diagnosing and resolving Windows-related problems.
 * Skilled in M365 user provisioning, license management, and mailbox administration.
 * Proficient in using service desk tools such as Service Desk Plus, Jira Service Desk, or Zendesk.
 * Ability to follow instructions, be a team player, handle stress, meet tight deadlines, demonstrate an upbeat demeanor.
 * Must be able to lift at least 15 pounds.

## Description

Provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software., * Identifies, investigates, and resolves users' problems with computer software and hardware.

 * Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns.
 * Consults with users to determine steps and procedures taken to identify and resolve the problem.
 * Prioritizing tasks and meeting SLAs in a fast-paced environment.
 * Ability to analyze issues, identify root causes, and provide effective solutions.
 * Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
 * Collaborates with other staff to research and resolve problems.
 * Assist in setting up and shipping computer hardware to new users.
 * Arranges service by software or hardware vendors to repair or replace defective products.
 * Maintains knowledge of technology innovations and trends.
 * Performs other related duties as assigned.


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