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# Information Technology Manager

- **Company:** Veterans Inc.
- **Location:** Worcester, MA, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Internet Service Provider, Microsoft Office, Network Diagrams, Network Monitoring, Azure Active Directory, Software Asset Management, Microsoft InTune, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e1d3786d45a404da

## About the Role

* Bachelor's degree in information technology, Computer Science, or a related field (Master's degree preferred).
 * Five plus years of verified IT experience, including a minimum of 3 years in a formal leadership or supervisory capacity.
 * Demonstrated experience supporting distributed IT infrastructure across a multi-site organization or working within the nonprofit sector.
 * Must travel regularly to Veterans Inc. locations across New England. Must have a valid driver's license and own reliable transportation.

## Description

This role will lead and support our technology infrastructure across multiple New England locations and in Montana and North Dakota. Under the general supervision of the Director of Operations, you will oversee a dedicated team of IT Technicians and an IT Technician Lead. In this role, you will ensure operational excellence, maintain robust system security, and guide our technology roadmap to support long-term growth, efficiency, and mission delivery., * Team LeadershipVendor Management: Direct, mentor, and evaluate IT staff to foster accountability. Manage ticketing workflows and regional coverage (New England, MT, ND). Serve as primary contact for ISPs, telecom, and mobile vendors. Review service level agreements (SLAs) and optimize recurring contracts.

 * Technical SupportField Operations: Provide multi-channel technical support (in-person, phone, email, remote). Travel to regional sites for cabling, hardware installation, and setups. Oversee full-lifecycle asset tracking and hardware/software inventory.
 * Systems AdministrationInfrastructure: Configure and maintain Azure AD, Office 365, Intune, and UniFi. Monitor network performance, CCTV networks, and managed services (ConnectWise). Manage infrastructure vendors like Connectivity Point, T-Mobile, and Verizon.
 * Cybersecurity, ComplianceDocumentation: Enforce multi-location security policies and monitor active threats. Administer EDR and Check Point Harmony email security tools.

Lead incident response strategies and staff security awareness training. Maintain network diagrams and infrastructure maps, and ensure licensing compliance.

 * Strategic PlanningBudgeting: Align long-term IT strategy with corporate growth goals. Prepare and manage the annual IT budget. Conduct cost-benefit analyses for emerging technology investments.


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