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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Systems Manager - **Company:** CIVIL RIGHTS VIOLATION ASSOCIATION - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Logic, Software Applications, Business Software, Microsoft Outlook, Business Systems, Information Systems, Crystal Reports (Reporting Software), Microsoft PowerPoint, Productivity Software, Power BI, SQL Databases, Software Troubleshooting - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a3164dd01a6b29b6 ## About the Role * Excellent interpersonal and technical support skills * Strong troubleshooting, analytical and problem-solving skills * Detail oriented and ability to deliver a high level of accuracy * Demonstrated ability to identify process gaps, recommend improvements, and carry approved improvements through completion. Ability to work in collaborative and independent work situations and environments * Thorough understanding of all areas of information systems with a highly technical understanding of at least one commercial CRM or Venue Management product. * Strong understanding of business intelligence and reporting software including Crystal Reports or related software. * Strong ownership mindset with the ability to manage assigned work independently from intake through completion. * System Administrator knowledge of CRM, venue management, or other enterprise business applications. * Strong understanding of business intelligence and reporting software, including Crystal Reports, Power BI, SQL, Excel, or related tools preferred. * Ability to receive feedback and adjust approach. * Ability to learn new systems quickly and apply business logic to user support and troubleshooting. Education and Experience * Bachelor's degree from a four-year college or university is a plus but not required. * Two to four years of related experience supporting business systems and helpdesk operations. * Two to four years of experience Application Administration. * SQL experience is preferred. * Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, Teams, and related productivity tools required. Advanced Excel experience preferred. Physical Demands * The employee must regularly lift and /or move up to 10 pounds. * Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, stand, and walk. ## Description The Business Systems Manager is a highly analytical team member responsible for managing CRVA business and reporting applications. This individual will work collaboratively throughout the organization to learn and understand business needs, exhibiting a keen understanding of how to support those needs through technology solutions. The Business Systems Manager will possess a strong sense of customer focus as well as the ability to communicate well throughout all organization levels., * Responsible for the daily management of the CRM (SimpleView) and Venue Management (Momentus/ Ungerboeck) systems as a System Administrator by responding and delivering solutions to user support requests. * Responds to user support requests, performs first-pass troubleshooting, gathers relevant details, documents resolution steps, and closes the loop with users and stakeholders * Seeks opportunities to improve use of software applications and enhance reporting and dashboard capabilities. * Acts as a focal point for communicating related system problems and collaborates with cross departmental teams and vendors on changes, fixes, and updates. * Prepares reports and presents findings and recommendations to leaders * Prepares training materials, guides, and documentation. * Ensures system compliance and data security and privacy requirements. * Provides project management in areas of internal process improvement projects, ensuring timeliness of project milestones/completion * Coordinates with internal teams, IT, Finance, Sales, Research, Operations, Event Management, and external vendors on assigned system changes, fixes, updates, and support issues. * Tracks commitments, due dates and next steps across support requests and projects. * May perform other duties as required. * Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences. * Champion CRVA's mission, vision and core values and comply with organizations policies and procedures. Scope of Responsibility * This job will have periodic access to confidential data including financial statements, company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)