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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Change Management Specialist, Officer - **Company:** State Street - **Location:** Quincy, MA, United States - **Experience:** Expert - **Salary:** $65,000.0 - $106,250.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Artificial Intelligence, JIRA, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Systems Development Life Cycle, Power BI, Software Engineering, Appian - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=560d9aa2beb17553 ## About the Role * Excellent client service skills; a customer-centric mindset and a commitment to delivering high-quality service, support, and change management. * Excellent interpersonal, communication, negotiation, and presentation skills, including the ability to interpret complex business problems and solutions in a simplified manner for stakeholders at all levels. * Strong critical thinking and decision-making skills to navigate organizational structures and manage change effectively. * Ability to work independently and collaboratively in a fast-paced, dynamic global environment, managing multiple priorities and SLA deadlines effectively. * Good time management and organizational skills, with the ability to prioritize tasks effectively, meet deadlines, maintain a structured workflow, coordinate multiple projects simultaneously, allocate resources efficiently, and adapt to changing priorities with ease. * Comprehensive knowledge of the full Alpha Front to Back product and service catalogue, SDLC methodology, and industry best practices in change management. * A bachelor's degree in business or finance, or an equivalent combination of education and experience, is required. PMP or Change Management certification is a plus. * At least 5 years of financial services experience in front-, middle-, and/or back-office functions is required. Preference will be given to candidates with experience in at least two of the three service areas. * Strong knowledge of existing State Street organizational structures and teams is required, in addition to deep business acumen across middle- and back-office systems, functions, and services supported at State Street. Expertise in Alpha Middle Office Services is preferred, whether operational, product-based, or implementation-focused. A strong understanding of investment management principles, financial markets, and institutional client needs and preferences is also required. * Expertise in Microsoft Office, including Visio, Excel, Power BI, and PowerPoint. Experience with JIRA and/or other demand or change management tools. ## Description You will serve as a key contact for our clients across key change initiatives, ensuring clear and timely communication within established SLAs. You will contribute to the development and implementation of change management strategies, processes, and workflows, using JIRA, Appian, Power BI, MYSS, and other tools, aligned with Global Delivery Change Management guidelines, including monthly progress reporting, KPIs (Key Performance Indicators), and dashboards. What you will be responsible for * Provide support to our clients to successfully navigate change initiatives through our complex cross-functional business and technology teams, ensuring alignment with client expectations and delivering an excellent change management experience. * Collaborate with clients and internal cross-functional teams to understand business needs, requirements, and objectives related to proposed changes, as well as assess document impact. * Assist in the development and management of detailed project plans and timelines for change initiatives, coordinating activities across internal teams and stakeholders. Build strong relationships with internal and external stakeholders, including clients, GCD (Global Clients Division), Alpha and CRD (Charles River Development) Product teams, technical teams, and third-party vendors. * Identify and mitigate any risks, regulatory or compliance issues associated with proposed changes, ensuring minimal disruption to client operations and services, following applicable State street guidelines. * Coordinate and conduct thorough testing and quality assurance activities to validate the successful implementation of changes and ensure alignment with client expectations and internal SDLC (Software Development Life Cycle) requirements. * Provide training and support to clients and internal teams as needed to facilitate the adoption of changes, new processes, and SOPs. * Maintain accurate documentation of change requests, project plans, costs, key volume and productivity metrics, timelines, and implementation activities for future reference and auditing purposes. * Leverage technology, including AI, to evaluate the effectiveness of change management processes and identify opportunities for continuous improvement and optimization to enhance client satisfaction and operational efficiency. ## Related Videos - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)