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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solution Outcome Management Leader @Advizex (Remote) - **Company:** Myriad360 - **Location:** Los Angeles, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $130,000.0 - $150,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cyber Security, Information Technology Consulting, Hyper-V, PostgreSQL, Microsoft Software, Microsoft SQL Server, Oracle (Applications), Virtualization Technology, Hyperconverged Infrastructure, Information Technology, Data Management, Nutanix, Cisco, Servicenow, Vmware - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7022d31a2efa7f01 ## About the Role * Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred. * Experience: + 10+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles. + 5+ years of people leadership experience managing Customer Success Managers or other customer-facing teams. + Proven experience building, scaling, or transforming a Customer Success practice. + Prior hands-on technical experience in one or more of the following: + Enterprise networking + Cybersecurity + Enterprise storage (SAN, NAS, software-defined storage) + Virtualization (VMware, Nutanix, Hyper-V) + Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex) + Database administration (Oracle, MS SQL, Postgres) + Strong understanding of managed services delivery models, SLAs, recurring revenue businesses, and customer lifecycle management. + Experience leading executive-level customer engagements and strategic business reviews. + Demonstrated success driving customer retention, growth, customer satisfaction, and account profitability. * Preferred: + Experience working for a Managed Service Provider (MSP), technology services company, or IT consulting organization. + ITIL, AWS, Azure, Cisco, Microsoft, or other relevant certifications. + Experience with Customer Success platforms such as Gainsight, ChurnZero, Totango, or similar. + Familiarity with PSA and ITSM platforms such as ServiceNow, ConnectWise, Autotask, HaloPSA, or similar. + Experience managing enterprise and mid-market customer portfolios. ## Description This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a strategic and technically proficient Solution Outcome Management Leader to lead and scale our Managed Services Customer Success organization. This leader will be responsible for developing and executing a customer success strategy that drives customer retention, expansion, adoption, and overall customer value realization across our managed services portfolio., The ideal candidate has successfully built or transformed a Customer Success practice, possesses a strong technical background in IT infrastructure, cloud, networking, cybersecurity, or managed services, and has a proven ability to lead high-performing Customer Success Managers (CSMs). This individual will serve as a key liaison between customers, operations, service delivery, sales, and executive leadership to ensure exceptional customer outcomes and long-term partnerships., * Customer Success Leadership + Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers supporting managed services customers. + Establish the operating model, processes, and KPIs for the Solution Outcome Management organization. + Create scalable customer lifecycle programs focused on onboarding, adoption, value realization, renewal, and expansion. * Customer Retention & Growth + Own customer retention, customer health, and account profitability. + Develop executive-level relationships with key customer stakeholders. + Identify and mitigate customer risk through proactive engagement and health monitoring. + Partner with Sales and Account Management teams to uncover growth opportunities and support upsell and cross-sell initiatives. * Practice Development + Design and implement playbooks, customer health scoring models, and success plans. + Develop customer segmentation and engagement strategies. + Establish operational metrics, reporting, and dashboards to measure customer outcomes and team performance. + Build scalable processes that support organizational growth. + Lead business reviews, service reviews, and executive stakeholder meetings. * Cross-Functional Leadership + Act as the voice of the customer across the organization. + Partner closely with: o Managed Service Delivery o Professional Services o Sales and Account Management o Executive Leadership + Drive alignment between customer expectations and service delivery capabilities. ## Related Videos - [How Visionary Leaders Drive Transformation](https://www.wearedevelopers.com/videos/1701-how-visionary-leaders-drive-transformation) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [From Vision To Victory - What It Takes to Succeed in Tech Today](https://www.wearedevelopers.com/videos/1402-from-vision-to-victory-what-it-takes-to-succeed-in-tech-today) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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