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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician - Shreveport, LA - **Company:** DPH Investors LLC - **Location:** Shreveport, LA, United States - **Experience:** Starter - **Salary:** $37,440.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Biometrics, Cloud Computing, Data Centers, Server Administration - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b7d43cd070a52e0e ## About the Role * High School Diploma or Equivalent * College course work in related field or equivalent work experience * Must have a valid driver's license, reliable transportation and be able to pass a full background check. * Demonstrated ability to work in a team environment. * Experience in a customer service, technical or client support role * Strong organizational & time management skills required. * Proficiency in MS Office products * Excellent communication and interpersonal skills; ability to work with all levels of organization. * Employees must complete individual quarterly objectives as assigned. * Employees must demonstrate commitment to all corporate core values: Customers First, Integrity, Initiative, Problem-Solving Preferred * Help Desk or Data Center experience - 0 - 2 years. * Experience with ConnectWise, or other ITSM applications - 0 - 2 years * Troubleshooting process and procedures - 0 - 2 years * Certifications: CCNA, CCNP, Network+ Other * Must be able to work flexible day and evening hours, weekends, and holidays. * Must be able to climb ladders and assist with installations. * Must be able to lift equipment and packages of 50lbs or greater. * Exposure to moderate noise levels ## Description The entry-level NOC Technician I primary role is to provide 24x7 Monitoring of Customer and DartPoints specific alerts, technical customer support to clients, and provide internal support to NOC team members., * Assist customers with onsite installation and service requests. * Assist with colocation equipment installations. * Provide immediate customer interaction support via ACD, e-mail and portal request. * Consistent monitoring of all events related to facilities, managed services, network, and power. * Physical server monitoring, management, and support. * Perform routine routines and equipment readings throughout data center facility. * Maintain a working level of proficiency with all DartPoints' co-location, Cloud, and Managed Service platforms. * Actively monitor all security and video surveillance systems. * Serve as backup to local teams for facility related activities. * Establish and maintain security access via badge and biometrics for all customers. * Properly identify all visitors and provide escort to specified premise equipment. * Maintain and monitor ticket queue and assist in the ticket quality and review process. * Receive, pack and ship customer equipment as required. * Ensure escalation events and issues are routed to proper departments in pre-determined periods of time. * Maintain and manage DartPoints abuse inquiries and notices to customers. * Provide Initial troubleshooting of customer related issues and events. * Routine updates DartPoints' Knowledge Base (KB) including documentation of changes. * Other duties as assigned by Supervisor or Manager. ## Related Videos - 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