> Markdown version of [/jobs/ext/1282788-technical-program-manager-customer-trust](https://www.wearedevelopers.com/jobs/ext/1282788-technical-program-manager-customer-trust). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Program Manager, Customer Trust - **Company:** Harvey, Inc. - **Location:** New York, NY, United States - **Experience:** Starter - **Salary:** $150,900.0 - $278,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cyber Security, Software Security - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8aadbc477b310f65 ## About the Role * 7+ years of experience in Information Security, Customer Trust, Technical Program Management, or Management Consulting, with a proven track record of defining and building compliance programs rather than just maintaining them. * Audit Experience: A background in audit and compliance (e.g., SOC2, ISO 27001). You are comfortable navigating complex compliance frameworks and communicating those controls and capabilities to customers as needed. * Exceptional customer/client service skills. You are adept at understanding the "why" behind customer concerns and can communicate complex technical and regulatory topics to non-technical stakeholders. * 1-2+ years of experience leveraging AI models or automation to drive program efficiencies (e.g., automating knowledge base management or response drafting). * Strong analytical skills with a focus on metrics. You are comfortable establishing dashboards and reporting on functional performance to leadership. * Comfort with ambiguity and a high level of patience and the ability to remain calm and decisive under pressure. ## Description In this role, you will report to the Head of Trust and serve as the primary leader for the Customer Trust function. You will build and lead a high-performing team across time zones (US, UK, and beyond) to address customer security inquiries, support our Go-To-Market (GTM) team with accurate and timely responses, and elevate our overall security posture. You will operate at the intersection of technical security, customer success, audit, and AI innovation, leveraging Harvey's own tools to improve the speed, automation, and accuracy of our responses. This is a unique opportunity to shape the customer trust narrative, manage our Trust Center, and empower Harvey to win complex deals., * Customer & AE Partnership: Act as the primary technical point of contact for our Go-To-Market (GTM) team and customers regarding security questions. Provide timely, accurate, and empathetic responses to questionnaires and concerns, ensuring we answer customer questions and unblock deals while maintaining high security standards. * AI-Powered Automation: Leverage AI and Harvey's internal tools to continuously improve the efficiency and accuracy of our response process. Build scalable workflows to reduce manual overhead and improve response times while optimizing quality. * Metrics & Reporting: Establish and report on key performance indicators (KPIs) for the Customer Trust function. Use data to track team impact, response velocity, quality of answers, and the influence of trust on sales outcomes. * Sales Enablement & Thought Leadership: Manage our Trust Center, create and maintain a high-quality security and regulatory knowledge base, and help develop thought leadership supporting our GTM teams to handle complex security discussions. * Cross-Functional Collaboration: Partner closely with Product Security, Legal, and GTM/Sales to align on security positioning, product roadmaps, and evolving customer requirements. ## Related Videos - [Building Trustworthy AI in Industry: Beyond Traditional Cybersecurity](https://www.wearedevelopers.com/videos/1948-building-trustworthy-ai-in-industry-beyond-traditional-cybersecurity) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Software Security 101: Secure Coding Basics](https://www.wearedevelopers.com/videos/220-software-security-101-secure-coding-basics) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [From Monolith Tinkering to Modern Software Development](https://www.wearedevelopers.com/videos/822-from-monolith-tinkering-to-modern-software-development) - [Reporting Active Exploits in 24 Hours: Are You Ready for the CRA?](https://www.wearedevelopers.com/videos/100248-reporting-active-exploits-in-24-hours-are-you-ready-for-the-cra) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Panel Discussion: Responsible AI in Practice - Real-World Examples and Challenges](https://www.wearedevelopers.com/magazine/488-panel-discussion-responsible-ai-in-practice-real-world-examples-and-challenges) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)