> Markdown version of [/jobs/ext/1283283-information-technology-support-specialist](https://www.wearedevelopers.com/jobs/ext/1283283-information-technology-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Specialist - **Company:** Personnel Management Group, Inc. - **Location:** Hudson, WI, United States (Remote available) - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Apple IOS, Applicant Tracking Systems, Microsoft Azure, VoIP, Software as a Service, System Configuration, Issue Tracking Systems, Local Security Policy, Windows PowerShell, Azure Active Directory, Salesforce.Com, Microsoft SharePoint, User Provisioning Software, Microsoft InTune, Computer Equipment, Information Technology, Laptops, Bullhorn - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6c8d0cf00890f4ba ## About the Role * 2+ year college degree in IT or equivalent technical training and work experience. * 2+ years desktop support experience in a corporate help desk environment; including 1+ years in a role supporting a remote workforce. * Ability to manage hardware inventory, including shipping and receiving company assets.ยท * Experience in analysis, diagnosis, and resolution of computer and telephony problems for end-users. * Proficiency with computer hardware/software, including the Office product suite with Microsoft 365 Administration, Exchange (On-Prem, Hybrid, M365), Teams, SharePoint, Entra ID (Azure AD), Windows 11. * Working knowledge of Cloud-Based Applications listed above, PowerShell Scripting, configuring and supporting Mobile devices (iOS), Mobile Device Management (Atera, IBM MaaS360), printers, video conferencing and A/V equipment. * Knowledge in supporting VOIP cloud-based phone systems. * Strong customer service skills, with the ability to communicate clearly in spoken and written English. * Experience following IT Security policies and best practices. * Sound judgment, problem solving, and conflict resolution skills. * Great organizational skills and teamwork, with ability to multitask, prioritize, take detailed case notes and meet deadlines. * Interest in up scaling your professional development with courses and certifications. Preferred Skills & Experience: * Experience with Bullhorn ATS and Salesforce CRM a strong plus. * CompTIA, MCSA, Azure cloud or Intune certifications a plus. ## Description FLEXTRADES is a rapidly growing national provider of production solutions recognized by Staffing Industry Analysts as a 2026 Best Place to Work. We are seeking a highly motivated Information Technology Support Specialist to join our team. In this role, you will be responsible for handling and providing advanced technical support for a wide range of IT-related issues. Your tasks will include setting up and troubleshooting laptop and mobile hardware, printers, video conferencing, and software connectivity. Additionally, you will play a crucial role in onboarding new hires and managing applications support. Strong technical and troubleshooting skills, certifications, and a customer-focused approach are essential for success in this position. If you are a quick learner with excellent problem-solving abilities and a passion for IT support, we invite you to join our team., * Set up and troubleshoot wired/wireless LANs and workgroup Laptops, and Mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software. * Manage Applications and VOIP support and assist with the escalation of tickets to the IT Manager for complex issues. * Resolve connectivity issues with users both in-person and remotely. * Provision, configure, ship and support laptop hardware, mobile devices and related equipment for new hires. * Onboard and offboard users efficiently by managing account creation, access provisioning, security settings, and license allocation. * Software installation and patching. * Communicate clearly and professionally with stakeholders, following up as needed. * Effectively document support requests, updates, and resolutions in our ticketing system. * Resolve support requests in an appropriate amount of time according to our SLA. * As this role is Hybrid, you must live within a reasonable driving distance of Hudson WI office as you will be required to travel to the office on a needed basis. * All other duties as assigned. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)