> Markdown version of [/jobs/ext/1283338-help-desk-technician-level-2](https://www.wearedevelopers.com/jobs/ext/1283338-help-desk-technician-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - Level 2 - **Company:** Tolar Systems, Inc. - **Location:** Fort Worth, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Office Suite, Cloud Services - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=57a97a0d1275fd4d ## About the Role * 3+ years of experience in a Help Desk or technical support role within an MSP or similar environment. * Prior experience providing technical guidance or mentorship strongly preferred. SKILLS & KNOWLEDGE REQUIRED: * Proficiency with ConnectWise, Datto RMM, and related PSA/RMM tools. * Strong understanding of Microsoft 365, Windows OS, and basic networking concepts. * Strong interpersonal, leadership, and conflict resolution skills. * Ability to manage time and delegate responsibilities effectively. * Solid documentation habits and attention to detail., * While performing the duties of this job, the employee must be able to remain in a stationary position extended periods of time and be able to move about inside the office to access file cabinets, office machinery, etc. * Operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer and must have the ability to use hands to handle, control or feel objects or controls and reach with hands and arms. * Constantly communicate and exchange information with team members and must be able to effectively communicate correct information. Be able to meet with customers, teammates, and project teams in person as required. * Read/comprehend, write, and communicate orally, reasoning and analytical abilities, and mental flexibility. * Occasionally will move objects up to 50 pounds. * Occasionally climb stairs, bend, squat, kneel, crouch, and reach above the shoulder to access materials and/or documentation. * Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish accounting and administrative data. * Hearing ability to perceive the nature of sounds at a normal speaking level with or without correction. Ability to receive detailed information through oral communication and to make discriminations sound., * This position requires travel less than 10% of the time. Must maintain a valid Driver's License., * This role is full-time, salaried with standard hours of 8:00 AM - 5:00 PM Central and participation in an on-call rotation. Are you able to meet these requirements? * Do you currently live within 60 minutes of Fort Worth, TX, and would you be able to travel onsite to client locations when required? * Do you have a valid driver's license and reliable transportation? * Employment at Tolar is contingent upon successful completion of a background check. Are you able to meet this requirement? Work Location: Hybrid remote in Fort Worth, TX 76102 ## Description The Help Desk Technician Level 2 provides technical support within a Managed Services environment, delivering timely and effective solutions to client issues. This role is responsible for resolving service tickets, maintaining high service quality, and contributing to a positive and collaborative team environment. The technician works closely with other support staff to ensure client systems are functioning optimally and service level expectations are met. This position will be primarily work from home, but will require onsite visits to clients as needed., * Provide first-line technical support for end users in a Managed Services environment, troubleshooting hardware, software, and network-related issues. * Respond to and resolve service tickets in accordance with established service level agreements (SLAs). * Accurately document all troubleshooting steps, resolutions, and client communications within the ticketing system. * Escalate complex or unresolved issues to appropriate internal teams following defined processes. * Assist with workstation setup, configuration, and deployment of hardware and software. * Participate in on-call support rotation as assigned. TICKET MANAGEMENT & TECHNICAL SUPPORT: * Actively monitor and respond to assigned service tickets in a timely manner. * Troubleshoot and resolve end-user issues related to hardware, software, networking, and cloud services. * Maintain accurate and thorough documentation within each ticket, including troubleshooting steps and resolution details. ## Related Videos - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)