> Markdown version of [/jobs/ext/1283339-network-operations-specialist-telecom](https://www.wearedevelopers.com/jobs/ext/1283339-network-operations-specialist-telecom). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Specialist - Telecom - **Company:** LEDGENT - **Location:** Portland, OR, United States (Remote available) - **Experience:** Experienced - **Salary:** $72,800.0 - $91,520.0 - **Contract:** Temporary to permanent - **Skills:** Automatic Call Distributor, VoIP, CompTIA Network+, Computer Networks, System Configuration, Network Congestion, Domain Name System (DNS), Ethernet, Virtual Private LAN Services, Issue Tracking Systems, Internet Protocol, IPv4, IPv6, Internetworking, Multi-protocol Systems, Network Monitoring, Routing, Network Service, Diagnostic Tools, Computer Network Operations, Software Troubleshooting, Information Technology, Low Latency - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=30a360db978a14ac ## About the Role * Working knowledge of VoIP, SIP, UCaaS, hosted PBX, or telecommunications services. * Understanding of basic call routing, voicemail systems, phone configurations, and voice service troubleshooting. * Knowledge of Ethernet and IP networking fundamentals. * Strong troubleshooting and problem-solving skills. * Excellent verbal and written communication skills. * Ability to prioritize multiple tasks and work effectively in a fast-paced environment. * Strong customer service orientation and follow-through. * Proven ability to work independently and collaboratively within a team environment. Preferred * Experience supporting voice services across IP networks. * Understanding of routing and switching technologies. * Familiarity with MPLS, VPLS, Carrier Ethernet, or service-provider environments. * Understanding of Quality of Service (QoS) and its impact on voice services. * Familiarity with DNS, IPv4, and IPv6 networking concepts. * Experience working in a 24x7 Network Operations Center (NOC) environment. Education * Associate's degree or Bachelor's degree in Telecommunications, Networking, Information Technology, or a related field, or equivalent combination of education and experience. Preferred Certifications * Nokia NRS I * CompTIA Network+ * CCNA * Telecommunications, UCaaS, or VoIP-related certifications Experience Required * Two or more years of experience supporting voice, telecommunications, network operations, technical support, or a related technical field. * Experience troubleshooting customer service issues in a technical support environment. Preferred * Experience supporting VoIP, SIP, UCaaS, or hosted PBX solutions. * Experience working in a mission-critical 24x7 operational environment. * Experience within a telecommunications, service provider, managed services, or technology services organization. Skills & Abilities * Understanding of voice and network service delivery concepts. * Excellent analytical and troubleshooting abilities. * Strong organizational and time-management skills. * Ability to learn new technologies and adapt to changing environments. * Effective communication skills with both technical and non-technical audiences. * Ability to perform under pressure and meet service-level expectations. * Proficiency with network monitoring, ticketing, and diagnostic tools. * Commitment to delivering an exceptional customer experience. ## Description The Network Operations Specialist is responsible for monitoring, maintaining, troubleshooting, and supporting customer and core network services, with a primary emphasis on voice and unified communications services., The ideal candidate will have experience supporting VoIP, SIP, UCaaS, hosted PBX, call routing, and phone system configurations, while possessing a foundational understanding of IP networking and service provider environments. This role serves as a key technical resource during service-impacting events and works closely with customers, field technicians, network engineers, and third-party providers to restore and maintain services., Network Operations * Monitor and maintain customer and core network services as a member of the Network Operations Center (NOC). * Troubleshoot and repair service issues involving voice, Ethernet, IP, routing, switching, wireless, and security services. * Monitor Network Management Systems (NMS) and respond to network alarms, outages, and performance issues. * Coordinate restoration activities with internal teams, customers, contractors, and third-party service providers. * Provision, modify, and disconnect customer services as assigned. * Schedule, document, and implement maintenance activities. * Utilize network tools and testing platforms to diagnose service issues and validate solutions. * Document troubleshooting efforts, resolutions, and customer communications within ticketing systems. Voice & Unified Communications Support * Troubleshoot and support VoIP, SIP, UCaaS, and hosted PBX services. * Configure and support phones, voicemail, auto attendants, hunt groups, call routing, extensions, and user profiles. * Diagnose voice-quality issues including latency, jitter, packet loss, registration failures, and call routing concerns. * Assist customers with voice service changes, activations, and troubleshooting. * Analyze voice service issues across IP networks and coordinate resolution activities. * Support customer-facing communications during service interruptions and restoration efforts. Incident Management * Respond professionally and proactively to customer-reported service issues. * Provide customer notifications and updates during outages and service-impacting events. * Lead or assist in troubleshooting and restoration activities during network incidents. * Participate in Root Cause Analysis (RCA), Reason for Outage (RFO), and Service Level Agreement (SLA) reporting activities. * Participate in an on-call rotation and after-hours maintenance activities as required. Process Improvement * Identify recurring service issues and recommend operational improvements. * Develop and document procedures, best practices, and troubleshooting guides. * Collaborate with cross-functional teams to improve service delivery and customer experience., * Remote position with occasional travel to offices, meetings, or operational activities as required. * Home office workspace and reliable internet connectivity required. * Participation in an on-call rotation and occasional after-hours maintenance activities is required. * Ability to support operational coverage schedules and assist during extended outages, major incidents, or maintenance events. ## Related Videos - [IP Authentication: A Tale of Performance Pitfalls and Challenges in Prod](https://www.wearedevelopers.com/videos/1413-ip-authentication-a-tale-of-performance-pitfalls-and-challenges-in-prod) - [IoT: The road to sustainability](https://www.wearedevelopers.com/videos/557-iot-the-road-to-sustainability) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)