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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Christensen, Inc. - **Location:** Eden Prairie, MN, United States - **Experience:** Experienced - **Salary:** $56,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Network Architecture, Networking Basics, Routing, Network Administration, Azure Active Directory, Virtual Local Area Networks, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Network Server - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f5a7e664f332cf6f ## About the Role * Associate degree in Information Technology (or equivalent experience). * 3+ years of IT support or systems administration experience. * Strong troubleshooting, communication, and customer service skills. * Self-motivated, collaborative, and eager to learn new technologies. Preferred Experience * Networking fundamentals (DNS, DHCP, VLANs, routing) * Microsoft 365, Exchange Online, Intune, Azure, and Entra ID * Active Directory and Group Policy * Wireless: Ruckus · Firewall: WatchGuard · Endpoint protection: Panda, Huntress · Backup: Barracuda ## Description We are growing our IT team and are looking for a contractor IT Support Specialist who is passionate about technology and enjoys helping people. This role will help support us in our 4 C's: Clients, Carriers, Community, and Coworkers and is ideal for someone who is friendly, approachable, and can build positive relationships while delivering exceptional technical support. This role is primarily in-office and combines Help Desk support with systems administration. Approximately 50% of the role focuses on providing technical support to employees, while the other 50% involves supporting our IT infrastructure, Microsoft 365 administration, network administration, device management, security, and IT projects. We're looking for a proactive problem solver who communicates effectively, enjoys working with people, and thrives in a collaborative environment. Essential Duties and Responsibilities End User Support (50%) * Provide Help Desk support, resolving approximately 50% of daily technical support requests. * Troubleshoot hardware, software, networking, Microsoft 365, and connectivity issues. * Perform user onboarding and offboarding, including account creation, access management, and equipment provisioning. * Image, deploy, and manage laptops and other IT hardware. Systems & Infrastructure * Manage and maintain network infrastructure, servers, devices, and core IT systems. * Administer support through the Microsoft 365 Admin center including, Entra ID, Intune Endpoint Manager, Exchange online, Azure AD, etc. * Perform preventative maintenance and participate in infrastructure improvements and IT projects. Security & Documentation * Respond to security incidents, implement remediation, and support cybersecurity initiatives. * Create and maintain technical documentation, knowledge base articles, and standard operating procedures. * Participate in a rotating on-call schedule to provide after-hours support when needed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)