> Markdown version of [/jobs/ext/1283419-senior-it-support-engineer-in-south-san-francisco](https://www.wearedevelopers.com/jobs/ext/1283419-senior-it-support-engineer-in-south-san-francisco). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Support Engineer in South San Francisco

- **Company:** Energy Jobline
- **Location:** South San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Identity and Access Management, Microsoft SharePoint, User Provisioning Software, Okta, Microsoft InTune, Casper Suite
- **Published:** July 15, 2026
- **Apply:** https://www.energyjobline.com/job/senior-it-support-engineer-south-san-francisco-31153163

## About the Role

* Okta and access management
 * MDM - Intune (required), Jamf a plus
 * Microsoft 365 administration - Exchange, Teams, SharePoint
 * System administration - Windows and macOS
 * Jira - ticket management and service desk workflows
 * Endpoint management and imaging
 * Tier-3 escalation ownership - hardware and software
 * Biotech or life sciences environment experience a plus

## Description

* Serve as the escalation point for tier-2/3 support issues beyond the capacity of the existing support team
 * Work hands-on in Intune, Okta administration, Microsoft 365, endpoint management, and Jira
 * Lead and provide technical guidance to the existing service desk team onsite
 * Own IT communications - maintenance notifications, incident updates, system outage alerts via Slack and email
 * Facilitate user training, lunch & learns, and onboarding support for new hires
 * Act as the onsite IT point of contact when the Director is not on premises
 * Own hardware lifecycle management - imaging, deployment, asset tracking, and refresh coordination
 * Manage Okta - user provisioning, access requests, application assignments, and troubleshooting
 * Assist with IT project work as directed by the Director - including potential project lead responsibilities on initiatives such as the Intune migration


## Related Videos

- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Flex your Energy: Building a Cloud-Native Platform for Renewable Energy Communities](https://www.wearedevelopers.com/videos/1990-flex-your-energy-building-a-cloud-native-platform-for-renewable-energy-communities)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)