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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Part-Time IT Help Desk Support Technician - **Company:** Arcem Solutions Llc - **Location:** Lafayette, IN, United States - **Experience:** Starter - **Salary:** $37,440.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Azure, Backup Devices, BitLocker Drive Encryption, Business Software, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Microsoft Office, Networking Basics, QuickBooks (Software), Azure Active Directory, Remote Service Software, Server Virtualization, Microsoft SharePoint, TCP/IP, Virtual Machines, VMware Virtualization, Wireless Access Point, Wireless Networks, Network Routers, Internet Protocol Telephony, Information Technology, Network Support, Server Operating Systems & Platforms, User Accounts, Vmware - **Published:** July 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a1e2ee637e06068b ## About the Role * 1-3 years of IT Help Desk or Technical Support experience preferred. * Experience working with Managed Service Providers (MSPs) is a plus. * Familiarity with Microsoft 365, Active Directory, Azure, VMware, networking, and RMM platforms. * Basic understanding of cybersecurity best practices. Technical Skills * Windows 10/11 administration * Microsoft 365 administration * Active Directory & Microsoft Entra ID (Azure AD) * Remote support tools * Networking fundamentals (TCP/IP, DNS, DHCP) * Routers, switches, and wireless networking * VMware virtualization * Backup and disaster recovery solutions * Microsoft Office applications Soft Skills * Excellent customer service and communication skills. * Strong troubleshooting and analytical abilities. * Ability to prioritize multiple tasks in a fast-paced environment. * Self-motivated with strong attention to detail. * Ability to work independently while collaborating effectively with a team. Physical Requirements * Ability to sit, stand, and use a computer for extended periods. * Occasionally lift and carry equipment weighing up to 50 pounds. * Ability to travel locally for onsite client support when required. Employment Requirements * Successful completion of a background check is required. * Valid driver's license and reliable transportation are preferred. * Occasional local travel to client sites may be required. * This is a part-time contracted position with the opportunity for additional hours based on business needs. ## Description We are seeking a proactive and enthusiastic Part-Time IT Help Desk Support Technician to join our dynamic technology team. This role is an entry-level position responsible for providing exceptional technical support to clients in a fast pace Managed IT Services environment. This position assists with desktop, server, network, and cloud-based technologies through a ticketing system, remote support and occasional onsite visits. The ideal candidate is customer-focused, technically proficient, and able to troubleshoot a wide variety of IT issues while maintaining a high level of professionalism. Your energetic approach will ensure timely resolution of technical problems, enhance user experience, and contribute to the smooth operation of our IT infrastructure., Desktop Support * Provide technical support for Windows operating systems and desktop applications, including Microsoft Office, Microsoft 365, QuickBooks, and other business applications. * Troubleshoot hardware, software, and operating system issues. * Create, maintain, deploy, and restore workstation images. * Monitor cybersecurity portals and respond to security alerts. * Utilize Remote Monitoring and Management (RMM) tools to: * Deploy software * Install system updates and patches * Provide remote support * Monitor device health * Generate system reports * Join computers to both Microsoft Entra ID (Azure AD) and on-premises Active Directory domains. * Configure and test Group Policies and RMM automation policies. * Map and troubleshoot network drives. * Manage BitLocker encryption and Multi-Factor Authentication (MFA) services. * Provision and manage Microsoft 365 licenses. Server & Cloud Administration * Create, modify, disable, and remove Active Directory user accounts. * Manage Azure Virtual Machines (VMs) for both desktop and server environments. * Move users and devices between Organizational Units (OUs). * Configure and maintain file share permissions. * Administer Microsoft 365 tenant services, including: * Exchange Online * SharePoint Online * OneDrive * Microsoft Entra ID (Azure) * Configure and monitor backup solutions. * Assist with VMware administration and virtual server support. Network Support * Configure and troubleshoot routers and switches. * Configure and maintain wireless access points. * Support Multi-Factor Authentication (MFA) systems. * Assist with VMware host maintenance, virtual machine patching, and server upgrades. * Diagnose and resolve basic network connectivity issues. Additional Responsibilities * Install, configure, and troubleshoot VoIP phone systems. * Communicate professionally with clients, vendors, and internal team members. * Document work performed, solutions implemented, and client interactions within the ticketing system. * Participate in ongoing training to stay current with evolving technologies and cybersecurity best practices. * Onsite installations and project work as assigned. * Perform other IT-related duties as assigned. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)