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# Computer Specialist

- **Company:** Cherokee Federal
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Databases, System Configuration, Data Presentation, Network Security, Microsoft Office, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9030559/computer-specialist

## About the Role

* Associate or bachelor's degree in information technology, Computer Science, or a related field (preferred).
 * Strong troubleshooting and problem-solving skills for IM/IT issues.
 * Knowledge of IT customer support processes, including installation, configuration, and user training.
 * Ability to analyze and recommend solutions to IT problems.
 * Effective communication and customer service skills.
 * Ability to follow instructions and work collaboratively with senior IT specialists.
 * Willingness to learn and adapt through on-the-job training and experience.
 * Must pass pre-employment qualifications of Cherokee Federal.

## Description

* Performing routine and recurring assignments in the specialty area
 * Identifying and resolving basic issues and problems
 * Drafting or updating manuals, documentation, instructions, and operating procedures using guidance provided
 * Providing information and assistance to customers
 * Completing portions of a larger project or program
 * Researching, gathering, drafting and presenting data or other information
 * Diagnosing and resolving problems in response to customer reported incidents
 * Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
 * Developing and maintaining problem tracking and resolution databases
 * Installing, configuring, troubleshooting, and maintaining customer hardware and software.
 * Executing and managing customer service performance requirements
 * Executing customer support policies, procedures, and standards
 * Providing customer training
 * Providing advice and assistance to customers
 * Familiar with Microsoft Windows 11 operating system and Microsoft Office Suite of software products.
 * Qualified to operate in a secure network.
 * Able to train users on generic operation of PCs and Microsoft Office Suite.
 * Organizing vendor demonstration sessions for other specialists
 * Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
 * Performs other job-related duties as assigned.


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