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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations & Support Manager - **Company:** Van De Velde Packaging - **Location:** Groot-Bijgaarden (Dilbeek), Belgium - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Cyber Security, Disaster Recovery, IT Management, Information Technology Operations, Microsoft Software, Computer Network Operations, Microsoft InTune, Information Technology - **Published:** July 16, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=bad8a5cc69f4524e ## About the Role * Master's degree in IT, Engineering, or equivalent through experience. * 8-10 years of experience in IT Operations, Infrastructure, or IT Service Management. * Proven experience in an international multi-site environment. * Strong broad-based knowledge of IT infrastructure and operations. * Experience managing external IT service providers and outsourcing partners. * Solid background in IT governance, SLA management, and vendor management. * Experience within a manufacturing or industrial environment is a strong asset. * Familiarity with complex, fragmented, or post-acquisition IT landscapes is highly valued. * Experience with Microsoft technologies such as Microsoft 365, Azure, Intune, and Entra ID is a plus. * Strong communication, stakeholder management, and problem-solving skills. * Fluent in English and Dutch * Strong ownership mindset with a high sense of accountability. * Able to bridge the gap between IT and business stakeholders. * Pragmatic and hands-on approach to problem-solving. * Excellent organizational and coordination skills. * Strong communicator who can translate technical topics into clear business impact. * Comfortable operating in environments with varying levels of IT maturity. * Capable of combining strategic thinking with operational execution. * Skilled at building trust and strong relationships across local and international sites. * Results-driven, collaborative, and focused on continuous improvement. ## Description The IT Operations & Support Manager is responsible for ensuring a stable, secure, and high-performing IT-environment for all employees across the Van de Velde Packaging Group., As IT Operations & Support Manager, you will play a key role in transforming a fragmented IT landscape into a harmonized, future-ready operating model. You will drive operational excellence, strengthen cybersecurity foundations, and support the company's international growth through modern and reliable IT services., * Lead and oversee the IT Operations & Support function across the Van de Velde Packaging Group. * Manage strategic IT service providers and ensure delivery against agreed SLAs, KPIs, and service standards. * Ensure the stability, security, performance, and availability of the company's IT infrastructure and end-user services. * Drive the standardization and continuous improvement of IT operations, infrastructure, support processes, and governance across all sites. * Lead infrastructure, workplace, cloud, cybersecurity, and operational improvement projects from planning through execution. * Act as PMO and project lead for key IT transformation initiatives, coordinating internal stakeholders, external partners, budgets, timelines, and risks. * Support the transition towards a centralized, cloud-first IT operating model and the harmonization of global IT standards. * Oversee endpoint management, network operations, business continuity, disaster recovery, and cybersecurity initiatives. * Ensure a high-quality end-user experience through efficient support services and continuous service improvement. * Act as the key link between business stakeholders, local sites, and IT partners to deliver reliable, scalable, and future-proof IT solutions. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)