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# IT Technician

- **Company:** VB DISTRIBUTION
- **Location:** Darwen, UK
- **Experience:** Experienced
- **Salary:** £25,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Virtual Private Networks (VPN), Azure Active Directory, TCP/IP, Information Technology, Laptops, User Accounts, Vmware
- **Published:** July 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=8b03df9a324c2f91

## About the Role

* Minimum of 4 years' experience in an IT support role covering 1st, 2nd and 3rd line support.
 * Strong working knowledge of Microsoft Windows, Microsoft 365, Active Directory and Microsoft Entra ID.
 * Good understanding of networking, including TCP/IP, DNS, DHCP, VPNs and switching.
 * Experience supporting both infrastructure and business software applications.
 * Knowledge of virtualisation technologies such as Hyper-V or VMware would be advantageous.
 * Excellent troubleshooting skills with a methodical approach to problem solving.
 * Strong communication and organisational skills.
 * Ability to work independently, manage competing priorities and take ownership of issues through to resolution.

## Description

This is a broad, hands-on role supporting all aspects of the business's IT infrastructure and software estate. The successful candidate will be responsible for providing 1st, 2nd and 3rd line support, maintaining business-critical systems, and contributing to the ongoing development and improvement of our IT environment., * Provide 1st, 2nd and 3rd line technical support to users across the business.

 * Install, configure and maintain desktops, laptops, mobile devices, printers and other IT equipment.
 * Administer Microsoft 365, Active Directory and Microsoft Entra ID.
 * Diagnose and resolve hardware, software, network and connectivity issues.
 * Support and maintain business applications and operational software.
 * Assist with system upgrades, migrations, deployments and IT projects.
 * Manage user accounts, permissions and IT assets.
 * Monitor system performance and ensure IT security best practices are maintained.
 * Produce and maintain technical documentation where required.
 * Liaise with third-party suppliers and service providers when necessary.
 * Identify opportunities to improve systems, processes and the overall user experience., This position would suit an IT professional looking to take ownership of a varied environment within a growing business, where they can make a genuine contribution to the continued development of the company's technology and systems.


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