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# Specialist Technical Support Level 3 (Critical Saab Support)

- **Company:** West Mercia Police
- **Location:** Hindlip, UK (Remote available)
- **Salary:** £43,668.0 - £49,716.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Cyber Security, Linux, Elasticsearch, Monitoring of Systems, Microsoft SQL Server, Windows Servers, Virtual Desktops, Paessler Router Traffic Grapher, Load Balancing, SolarWinds (Software), Vmware
- **Published:** July 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=25413ebd19b01c8a

## About the Role

Command and Control system experience - ideally Saab SAFE
Elasticsearch
Network & Telephony
Radio (Airwave)
Azure Virtual Desktop
Load Balancing (preferably JetNexus)
Monitoring tools e.g. SolarWinds, PRTG
Cyber security awareness
Experience of Operations & Communications Centres
Policing background

## Description

You don't need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The main purpose of the Specialist Technical Support Level 3 (Critical Saab Support) role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

Essential:
Application support
Windows Server
MS SQL Server
Linux
VMware
M365
ITIL incident and change management, The Specialist Technical Support Level 3 (Critical Saab Support) role is a hybrid (mix of home & office working)
This is a CV only process - please ensure your employment history is up to date
You will be invited to a 2 stage interview process. The 1st stage interview (via Teams) will be to discuss your employment background and CV to assess suitability for the role before potentially progressing to a 2nd stage face to face interview. This is also an opportunity for you to learn more about the role.
The salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2027)


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