> Markdown version of [/jobs/ext/1286758-it-service-desk-analyst-edinburgh](https://www.wearedevelopers.com/jobs/ext/1286758-it-service-desk-analyst-edinburgh). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - Edinburgh - **Company:** gb Anderson Strathern - **Location:** Glasgow, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, IOS Applications, Software Applications, Cyber Security, Document Management Systems, Multi-Factor Authentication, Microsoft Office, Office365, Laptops, User Accounts - **Published:** July 16, 2026 - **Apply:** https://www.totaljobs.com/job/it-service-desk-analyst/anderson-strathern-job107695148 ## About the Role * A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors. * Strong working knowledge of Microsoft Windows OS and Microsoft Office applications. * Good understanding of audio/visual equipment and technologies. * Excellent problem-solving skills and a continuous improvement mindset. * Strong communication and interpersonal skills with the ability to explain technical concepts in layman's terms. * A proactive approach to IT security and user support. * A flexible, team-oriented attitude and willingness to assist across a broad range of tasks. * A full UK driving licence is preferred but not essential. ## Description We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh. Anderson Strathern is a modern, innovative law firm. We're proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We're independent, and proudly so. As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support. In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices. Although primarily based in our Edinburgh office, occasional travel to other offices may be required. As a IT Service Desk Analyst, you will be expected to * Act as the first-line response for IT support requests and incidents. * Prioritise, and manage Service Desk calls to resolution. * Investigate and troubleshoot issues, escalating where necessary. * Communicate effectively with users to provide updates and support in non-technical language. * Create and manage user accounts across various systems. * Monitor and release quarantined emails via mail sweeping tools. * Support the setup and maintenance of remote working environments. * Develop and maintain clear and up-to-date Service Desk documentation. Technologies and Tools Supported * Dell Laptops * Windows 11 Operating System * Microsoft 365 Suite * Two-Factor Authentication tools * BigHand Digital Dictation system * iManage Work10 (Document Management System) * iOS Mobile Devices ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)