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# IT Manager

- **Company:** Baker @
- **Location:** Leeds, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Backup Devices, Business Software, Business Systems, Disaster Recovery, Information Technology Operations, Network Service, Information Technology
- **Published:** July 16, 2026
- **Apply:** https://www.totaljobs.com/job/it-manager/baker-harding-limited-job107695803

## About the Role

* Proven experience in an IT Manager or senior IT operations / infrastructure role.
 * Strong knowledge of IT operations across infrastructure, end-user computing, Microsoft 365, networks, service delivery, and supplier management.
 * Experience managing third-party vendors, contracts, and operational service delivery.
 * Good understanding of cybersecurity, IT policies, compliance, backup, and business continuity.
 * Experience leading operational change, projects, and service improvement activity.
 * Strong communication, decision-making, people management, and stakeholder management skills.
 * Desirable: experience in manufacturing, engineering, ERP-enabled environments, or multi-site businesses.

## Description

Reporting to the Group Technical Director, the IT Manager is responsible for leading day-to-day IT operations across UK and ensuring stable, secure, and effective delivery of infrastructure, end-user support, business systems support, supplier management, and IT service improvement. The role translates business and technology strategy into operational delivery, manages internal and third-party resources, and ensures that IT services, standards, security controls, and change activity are executed effectively., * Lead day-to-day IT operations across UK, ensuring reliable support for infrastructure, devices, business applications, networks, and end users.

 * Implement IT strategy, standards, and policies in line with business priorities and GTD's direction.
 * Manage internal IT resources and third-party suppliers, including service performance, issue escalation, delivery coordination, and accountability against agreed outcomes.
 * Oversee infrastructure and hardware operations including network services, servers, storage, workstation and device management, and core office technology.
 * Ensure effective administration and support of software and business applications, including Microsoft 365, ERP and other business-critical platforms.
 * Maintain strong oversight of cybersecurity, data protection, compliance, backup, disaster recovery, and business continuity arrangements.
 * Own IT service performance, including incident management, support responsiveness, prioritisation, monitoring, and continual improvement of support processes.
 * Manage IT budgets, operational spending, license costs, and supplier-related spend, escalating items requiring higher approval where needed.
 * Plan and coordinate IT projects, upgrades, rollouts, and change initiatives, ensuring structured execution, stakeholder engagement, and minimal business disruption.
 * Work closely with department leaders to understand operational needs, support technology adoption, and align IT delivery with business processes and growth plans.
 * Ensure documentation is maintained for systems, services, policies, risks, decisions, and operational procedures.
 * Provide regular reporting on service performance, project progress, resource utilisation, risks, incidents, and compliance status.


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