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# Technical Support Engineer

- **Company:** Vivedia Ltd
- **Location:** Sheffield, UK
- **Salary:** £24,420.0 - £28,800.0
- **Contract:** Permanent contract
- **Skills:** Data Logging, Computer Networking Systems, Information Technology
- **Published:** July 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=1d0d37dc20a6315b

## About the Role

We're not just looking for technical skills-we're looking for someone who enjoys finding solutions and taking ownership.

You'll likely have:

 * Strong troubleshooting and diagnostic skills.
 * The ability to remain calm, methodical, and focused under pressure.
 * Excellent communication skills and the confidence to explain technical issues clearly to customers.
 * A hands-on approach and willingness to support both remotely and on-site.
 * Strong organisational skills with the ability to manage multiple priorities.
 * A full UK driving licence.

## Description

As a Technical Support Engineer, you'll be a key member of our Support & Quality team, acting as a trusted expert for our customers when they need us most.

You'll tackle a mix of AV and IT support issues, investigate faults, work with internal specialists to find solutions, and ensure customers receive an exceptional service experience every time.

What You'll Be Doing

 * Providing expert remote technical support for a range of AV and IT systems.
 * Acting as an escalation point for technical issues, supporting customers through our 1st-3rd line support process.
 * Handling support calls, logging and managing tickets through our CRM system.
 * Diagnosing, troubleshooting, and resolving complex technical faults across hardware, software, and networked systems.
 * Working closely with Engineering and Development teams to investigate and resolve advanced technical issues.
 * Creating and maintaining technical documentation, knowledge base articles, and support guides.
 * Delivering outstanding customer service and building strong relationships with clients.
 * Occasionally travelling to customer locations to resolve critical incidents and provide hands-on support.


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