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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Manager - **Company:** 247 IT Services - **Location:** Coventry, UK - **Experience:** Experienced - **Salary:** £35,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Windows Servers, Cloud Services, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wireless Networks, Computer Network Technologies, Firewalls (Computer Science), Information Technology, Network Server - **Published:** July 16, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=eb28a3fc54c9238a ## About the Role * Minimum 3-5 years' experience in a senior IT support, infrastructure, or technical leadership role. * Previous experience leading or supervising technical teams. * Strong Level 2/3 troubleshooting experience. * Microsoft 365 administration (Exchange Online, SharePoint, Teams). * Active Directory, Group Policy, and Entra ID administration. * Windows Server (2016/2019/2022). * Networking experience including TCP/IP, DNS, DHCP, VLANs, VPNs, switching, and firewall technologies. * Backup and disaster recovery experience. * Experience managing IT projects and infrastructure improvements. * Excellent stakeholder and supplier management skills. Personal Attributes * Strong organisational and resource-planning skills. * Confident and professional when dealing with senior stakeholders. * Strong communication and customer service skills. * Proactive, hands-on approach with a willingness to lead from the front. * Flexible and adaptable to support event and match day operations., This role is ideal for an experienced engineer who wants to step into a management position without losing the technical aspects of the job. You'll be responsible for driving the IT function forward, managing a small team, ensuring excellent service delivery, and acting as the senior technical resource for one of the region's most recognised venues. ## Description We are seeking an experienced and hands-on IT Technical Manager to lead and support the IT operations at the CBS Arena. This is a unique dual-role position, combining IT Infrastructure Support and Management with practical day-to-day engineering responsibilities. The successful candidate will be responsible for the overall stability, performance, security, and continual improvement of the venue's technology services while managing the on-site IT support function and coordinating IT resources to meet operational and event requirements. Alongside management responsibilities, the role requires a strong technical individual who is comfortable acting as the senior on-site engineer, providing Level 2 support, resolving complex incidents, and supporting major events and match days. This position would suit someone looking to take ownership of an IT operation while remaining technically involved and hands-on. Due to the nature of the venue, flexible working patterns will apply to ensure IT coverage during events and match days., IT Operations & Infrastructure Management * Oversee all day-to-day IT operations across the CBS Arena. * Manage and maintain the venue's IT infrastructure, including servers, networking, cloud services, endpoint management, and security systems. * Ensure maximum availability and performance of business-critical systems. * Develop and implement IT standards, procedures, and best practices. * Plan and coordinate infrastructure upgrades, maintenance activities, and technology projects. * Manage relationships with third-party suppliers, vendors, and service providers. * Monitor service performance and ensure agreed service levels are achieved. Team Leadership & Resource Management * Provide day-to-day leadership and guidance to on-site IT engineers. * Manage team workload, scheduling, and resource allocation. * Coordinate IT support coverage for events, conferences, and match days. * Conduct regular team meetings, performance reviews, and development planning. Technical Support & Engineering * Provide hands-on Level 2 support across desktop, infrastructure, cloud, and networking technologies. * Troubleshoot and resolve escalated technical incidents. * Manage Active Directory and Entra ID environments. * Configure and troubleshoot switches, firewalls, wireless infrastructure, VLANs, VPNs, and connectivity issues. * Monitor system health, backups, security alerts, and infrastructure performance. * Perform patching, maintenance, and system optimisation. * Provide on-site IT support during live events and match days as required. * Document solutions, maintain accurate records, and contribute to service improvement initiatives. ## Related Videos - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Should Tech Managers Be Developers First? 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