> Markdown version of [/jobs/ext/1287898-it-support-services](https://www.wearedevelopers.com/jobs/ext/1287898-it-support-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Services - **Company:** ARES Corporation - **Location:** Houston, TX, United States - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Microsoft Windows, JIRA, Cascading Style Sheets (CSS), Identity and Access Management, Information Technology Operations, Microsoft Office, Microsoft Sharepoint Designer, Systems Development Life Cycle, Power BI, Microsoft SharePoint, Software Configuration Management, Microsoft Power Automate, Computer Equipment, Information Technology, Powerapps - **Published:** July 16, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17609520?backUrl=%2Fcareer%2F17609520%2FIt-Support-Services-Texas-Houston ## About the Role * Strong technical aptitude with the ability to learn new systems quickly * Clear, professional verbal and written communication skills * Excellent customer service and interpersonal skills * Strong organizational skills and attention to detail * Ability to work independently and as part of a team * Basic experience with SharePoint (support or simple development) * Familiarity with Microsoft Office and general IT troubleshooting practices Preferred Qualifications: * Experience in helpdesk, customer support, or application support * Experience supporting both Windows and Mac environments * Experience with SharePoint Online, Power Apps, Power Automate, Power BI * Familiarity with JIRA or similar tracking tools * Understanding of SDLC and standard IT procedures/work instructions * Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only) Education and Relevant Work Experience: * A BS/BA degree in an information technology field related field or equivalent experience in related field. ## Description medical insurance, dental insurance, vision insurance, paid time off, 401(k) United States, Texas, Houston Jul 16, 2026 The IT Services Support delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional position is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions. Responsibilities include: * Support SharePoint site creation, updates, access management, and basic troubleshooting * Meet with customers to gather requirements and deliver out of the box SharePoint solutions * Assist with SharePoint migrations, upgrades, documentation, and user training * Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets * Perform basic system administration including account management, software configuration, and data process maintenance * Review and communicate IT outage notices and maintain situational awareness of IT operations * Research and resolve IT user questions or escalate when needed * Complete desktop/laptop/tablet/printer setup and troubleshooting * Install and update software and assist with ad hoc IT projects * Support video conferencing setups, loaner equipment, software license coordination, and VIP support * Provide remote support for off site users * Log, document, and resolve issues professionally and efficiently * Participate in team projects and complete other assigned duties ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)