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# Technical Support Specialist

- **Company:** Systematic Business Consulting
- **Location:** Portland, TN, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Desktop Computing, Document Management Systems, HP Thin Clients, Peripherals, Laptops
- **Published:** May 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c3e667cd3c2f1e5

## About the Role

Do you have a valid Driver's License license?, Do you have experience in IT?, * 3+ years of desktop support, endpoint support, or IT support experience as an IT specialist or similar role

 * Strong troubleshooting skills across PCs, laptops, printers, peripherals, and end-user devices
 * Experience working as an IT specialist in a business or manufacturing environment
 * Familiarity with help desk ticketing systems and support workflows
 * Strong customer service, communication, and follow-up skills expected of an IT specialist
 * Ability to manage multiple priorities and stay organized in a fast-paced environment
 * Willingness to travel regularly, including monthly travel to Louisville, KY and quarterly travel to Forest, MS
 * Valid driver's license required
 * CompTIA A+ certification or equivalent hands-on IT specialist experience
 * Ability to perform basic cabling, connector termination, and physical device setup
 * Experience supporting endpoint patching and device lifecycle management
 * Exposure to ERP systems (AX or similar platforms) supporting IT specialist users
 * Experience working with vendors and service contracts
 * Familiarity with Zebra printers, handheld scanners, thin clients, conference room systems, and plant-floor technologies
 * Exposure to access control systems, document management platforms, or manufacturing support applications

## Description

The IT Specialist provides day-to-day technical support for users and plant operations across multiple facilities. The IT specialist supports desktops, laptops, printers, handheld devices, conferencing systems, user access, and other office and plant-floor technologies. This IT specialist position is based in Portland, TN and requires regular travel to support additional locations., The IT specialist is responsible for delivering responsive, hands-on technical support across both office and manufacturing environments.

 * The IT specialist provides first-line help desk and end-user support for hardware, software, and connectivity issues
 * The IT specialist troubleshoots and resolves issues involving PCs, laptops, printers, scanners, handheld devices, and related plant-floor equipment
 * The IT specialist supports user access, account issues, and basic application troubleshooting needs
 * The IT specialist manages, updates, and follows up on support tickets through the IT service management system
 * The IT specialist assists with conference room systems, phone systems, and collaboration technologies
 * The IT specialist performs basic physical support tasks including running cables, terminating connectors, and ensuring device connectivity
 * The IT specialist coordinates with vendors and supports onsite technology needs across multiple plant locations


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