> Markdown version of [/jobs/ext/1288668-it-support-administrator-second-tier](https://www.wearedevelopers.com/jobs/ext/1288668-it-support-administrator-second-tier). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Administrator - Second Tier - **Company:** Plumbworld (Online Home Retail Ltd.) - **Location:** Evesham, UK - **Experience:** Experienced - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Office365, Peripherals, Firewalls (Computer Science), Microsoft InTune, Deployment Automation, Laptops, 3-tier Architectures, User Accounts - **Published:** July 16, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=8a040d22e66dcb3e ## About the Role * 2+ years in an IT support role, with at least 1 year at second line / Tier 2 level (or equivalent demonstrable experience). * Strong troubleshooting skills across Windows 10/11 in a corporate domain environment. Hands-on experience administering Active Directory (users, groups, GPO basics) and Microsoft 365. * Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting. * Experience working with a ticketing system and within SLA-driven processes. Excellent customer service and communication skills - able to explain technical issues clearly to non-technical colleagues. * Strong documentation habits and a methodical approach to incident management. A genuine interest in cyber security and a desire to develop towards a blended security admin role, with at least basic cyber security knowledge. * Able to work on-site five days a week at Evesham office. ## Description * Act as the escalation point for incidents and service requests that Tier 1 cannot resolve, taking ownership through to resolution within agreed SLAs. * Diagnose and resolve hardware, software, and network issues on Windows 10/11 desktops and laptops, printers, and peripherals, with supporting knowledge of Windows Server environments. * Administer user accounts, groups, and permissions in Active Directory and Entra ID (Azure AD), including starters, leavers, and access changes. * Support and troubleshoot the Microsoft 365 suite, including Exchange Online, Teams, SharePoint, and OneDrive. * Build, image, and deploy devices using Intune / Autopilot / SCCM, and maintain accurate asset records. * Manage and prioritise tickets in the service desk system, keeping users informed and documentation up to date. * Escalate complex issues to Tier 3 / infrastructure teams or external vendors with clear, well-documented handovers. * Create and maintain knowledge base articles and contribute to coaching Tier 1 colleagues. Control patching, endpoint security tasks, Firewall and routine maintenance under the direction of senior engineers. * Support meeting-room AV equipment and provide hands-on assistance for office moves, events, and VIP users * This role may require you to be on-call for one week a month during out of business hours. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)