> Markdown version of [/jobs/ext/1288797-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1288797-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** The AF Group Ltd. - **Location:** Colton, UK (Remote available) - **Salary:** £32,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Systems, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Microsoft Software, Networking Basics, Routing, Azure Active Directory, TCP/IP, Wireless Networks, Wi-Fi Technology, Information Technology, Patch Management, Laptops, User Accounts - **Published:** July 16, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=67938faabf573b90 ## About the Role You'll have experience in an IT support environment, alongside: * Experience providing first-line IT support in a business environment. * Strong troubleshooting and problem-solving skills. * Experience administering Active Directory and Microsoft Entra ID. * Experience supporting Windows 11, Microsoft Windows and Microsoft 365. * Knowledge of networking fundamentals including DNS, DHCP, TCP/IP and Wi-Fi. * Experience using IT service desk or ticketing systems. * Experience configuring and supporting desktops, laptops and mobile devices. * Excellent communication skills with the ability to explain technical issues to non-technical users. * Strong organisational skills with excellent attention to detail. * A customer-first approach and a genuine passion for delivering outstanding service., * IT support: 1 year (required) ## Description Are you a customer-focused IT professional who enjoys solving technical challenges and making a real difference to colleagues? We're looking for an enthusiastic IT Support Engineer to join our Technology team. Reporting to the IT Systems Manager, you'll provide first and second-line technical support across the business, helping to ensure our IT systems, infrastructure and users remain productive and secure. This is a varied, hands-on role where no two days are the same, you'll support users, manage core Microsoft technologies, maintain our IT estate and play an active part in delivering technology projects. What you'll be doing As our IT Support Engineer, you will: * Provide first and second-line IT support, resolving hardware, software, Microsoft 365, Windows and network issues while managing incidents through the IT service desk to meet service levels. * Configure, deploy and support desktops, laptops and mobile devices, maintaining our IT asset register and supporting office moves and hardware refresh programmes. * Administer user accounts, permissions and the joiner, mover and leaver process across Active Directory, Microsoft Entra ID and Microsoft 365. * Manage our Mobile Device Management (MDM) platform and patch management processes to ensure devices remain secure, compliant and up to date. * Support core business systems, including basic SQL database administration where required. * Troubleshoot enterprise network infrastructure, including switching, routing and wireless networking. * Create and maintain technical documentation, identify recurring issues and recommend improvements to IT systems and support processes. * Support the delivery of IT projects and technology rollouts, working with third-party suppliers where required. * Ensure compliance with IT security, GDPR and company policies while delivering excellent customer service. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk)