> Markdown version of [/jobs/ext/1288815-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1288815-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** XYZ Reality Ltd - **Location:** London, UK - **Experience:** Experienced - **Salary:** £35,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Microsoft Azure, Software as a Service, Cloud Computing, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Windows PowerShell, Microsoft SharePoint, Microsoft InTune, Deployment Automation, Zendesk - **Published:** July 16, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=27495d36814eb403 ## About the Role IT-related qualification and/or 2+ years of experience in an IT Support role. * Right to work in the UK without sponsorship. KEY EXPERIENCE & SKILLS * Strong knowledge of Windows, MacOS and Linux within SaaS environments. Microsoft 365 stack / Azure / Entra ID / SharePoint / Teams / OneDrive. * Self-motivated critical thinker with excellent troubleshooting skills and proficiency in analysing logs and error reports. * Excellent spoken and written English for clear technical explanations across all departments. * Experience with ticketing systems (e.g. Freshdesk) and ability to create and maintain documentation, FAQs, and troubleshooting guides. * Experience in cloud-based technologies, MDM (Intune/Autopilot/Kandji), remote monitoring and management tooling, and networks (VPN, firewalls). * Experience with audit-related work (ISO27001, SOC2 & Cyber Essentials) and AI tools and automation (PowerShell scripting) - desirable. ## Description This role will report directly into the IT Manager. You will work alongside various teams within the business to ensure support is provided to our internal users and customers promptly and of the highest quality. As an IT Support Analyst, you'll be the first point of contact for our users, providing expert support and troubleshooting to ensure seamless operation of our systems and teams. You'll play a crucial role in keeping our business running smoothly, swiftly addressing all internal requests, solving technical issues, and collaborating with senior teams when required. Success in this role requires sharp problem-solving skills, the ability to manage multiple priorities under pressure, and a proactive approach to monitoring and issue resolution. This is an exciting time to join our Support team, as we scale to meet increasing demand. Be part of a growing team, shape best practices, and make a real impact as we support cutting-edge innovations at scale., * Lead all support ticket requests within SLA response times while ensuring clear and effective communication. Take ownership and see them through to resolution. * Knowledge documentation - create and maintain technical notes and knowledge base articles, user guides and FAQs to support AI enablement. * Lead support for all hardware and software, working with third-party vendors where necessary. * Collaboration - log all activities in ticketing systems, ensure seamless issue resolution and provide reports. * Analyse all processes, identify and suggest changes to improve for scale, leveraging automations where possible. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)