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# Product Support Specialist

- **Company:** Good Travel
- **Location:** Hessle, UK
- **Salary:** £29,000.0 - £34,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Systems Integration
- **Published:** July 16, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=0115ec8d08114b97

## About the Role

You'll be a confident Product Support Specialist with hands-on experience supporting technology in a Travel Management company. You'll be curious, practical and motivated by helping people work smarter.

We'd love to hear from you if you bring:

 * Experience with online booking tools across air, hotel, rail and car.
 * Knowledge of profile management systems, GDS, product suites and quality control workflows.
 * Understanding of duty of care systems and support ticket management tools.
 * Strong process thinking and a confident approach to problem solving.
 * Excellent customer service, clear communication and a collaborative team mindset.

## Description

The Good Travel Collective is looking for a Product Support Specialist to keep our travel technology running smoothly, adopted confidently and continuously improved as we grow. Sitting at the heart of 2nd line support, you'll turn user challenges into smart fixes, support change, and help teams get the best from our platforms.

You'll join a values-led business with bold five-year growth plans, backed by the wider John Good Group. If you enjoy solving technology problems, supporting end users and driving better ways of working, this is a brilliant opportunity to make a real impact.

What you'll be doing:

 * Be the go-to contact for colleagues who need support with our travel technology platforms.
 * Help roll out new technology and system improvements through testing, training and clear communication.
 * Troubleshoot issues across booking tools, mid-office systems and integrations.
 * Create practical training, user guides and best practice resources that people will use.
 * Use system performance data and user feedback to spot improvements and make them happen.


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