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# Graduate IT Support Technician

- **Company:** Mission 4 Recruitment Ltd
- **Location:** Hertford, UK
- **Experience:** Starter
- **Salary:** £25,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Remote Access Technology, Software Systems, Software Troubleshooting, Information Technology
- **Published:** July 16, 2026
- **Apply:** https://www.totaljobs.com/job/graduate-it-support-technician/mission-4-recruitment-ltd-job107699462

## About the Role

* A degree in Information Technology, Computer Science or a related subject.
 * A genuine interest in IT and a desire to develop technical skills.
 * Strong problem-solving abilities with a logical approach.
 * Excellent communication skills and a professional approach.
 * Good organisation skills with strong attention to detail.
 * The ability to work independently while being part of a supportive team.

## Description

As a Graduate IT Support Technician, you will work closely with customers and internal teams, providing technical support, troubleshooting issues, and gaining exposure to a wide range of systems, software and technologies.
Why join?

 * Join a friendly, close-knit software company where your contribution will make a real impact.
 * Gain valuable hands-on experience within a technology-driven environment.
 * Receive ongoing training, mentoring and support to develop your IT career.
 * Work with innovative software solutions used within the education sector.
 * Opportunity for long-term career development and progression., As a Graduate IT Support Technician, you will:
 * Provide technical support to customers and internal users via phone, email and remote access.
 * Troubleshoot software, hardware and system issues.
 * Assist with software installation, configuration and testing.
 * Log and manage support tickets through to resolution.
 * Escalate complex technical issues when required.
 * Support software updates, system maintenance and testing.
 * Build strong customer relationships by delivering excellent support.
 * Continue developing your technical knowledge through hands-on training.


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