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# Technical Support Engineer (On-site at Heathrow Airport)

- **Company:** OneAdvanced
- **Location:** Birmingham, UK
- **Salary:** £40,860.0
- **Contract:** Permanent contract
- **Skills:** Data Logging, Information Technology
- **Published:** July 16, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5801373794

## About the Role

* As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach.
 * A good understanding and knowledge of ITSM practices and procedures
 * Good knowledge of enterprise-level IT systems and services
 * Experience in co-ordination of issue resolution to agreed service levels and targets
 * The ability to self-organise and prioritise workload
 * Excellent communication and inter-personal skills
 * A proactive approach to self-development

## Description

We are looking for an experienced Technical Support Engineer who will be based at one of our customer's sites in the Heathrow area to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs.

 * As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.
 * When appropriate, you will act as a technical escalation route to our 1st line Service Desk.
 * Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
 * Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.
 * Creating / updating training materials, runbooks and knowledge base articles
 * Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).
 * Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.


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