> Markdown version of [/jobs/ext/1288953-1st-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1288953-1st-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st line IT Support Engineer - **Company:** Joh. Berenberg, Gossler & Co. KG - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Algorithmic Trading, Microsoft Azure, HP Thin Clients, LiveChat, Machine Learning, Microsoft Office, Windows Servers, Print Servers, Citrix Systems, Wireless Networks, Office365, Microsoft InTune, Information Technology, Cisco, Legacy Systems - **Published:** July 16, 2026 - **Apply:** https://berenberg.avature.net/de_DE/careers/Login?jobId=2967 ## About the Role * Committed and client oriented, proactive in providing excellent customer Service. * Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix Xe-nApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony. * Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines * Effective time management including ability to multi-task, organize and prioritize daily business as well as IT Projects. * Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s) ## Description In an era where digitalisation and modern IT infrastructure is revolutionizing banking, we are shaping a technol-ogy-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications. Your role in the team In this role, the support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the deskside. You'll cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge. What will you do? * Acting as an internal 'Technical Support Technician' for all IT Workplace related support. Working across a broad range of technologies and be able to liaises across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via Tickets in Ser-viceNow, phone, email, live chat, or instant message and explaining solutions in technical and nontech-nical terms. * Successfully supporting the business (onsite, phone and remote) with comprehensive issue resolutions. * IT support at offsite conferences. * Perform administrative Tasks in IT Systems * Participate in IT Projects (e.g. Mobile Device Migration Projects) ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)