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# IT Operations Specialist

- **Company:** Certified Kernel Tech LLC
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Cyber Security, Information Technology Operations, Microsoft Office, Networking Basics, Blockchain, Okta, Information Technology, Slack, SAP MDG, Web3.js, Gsuite, User Administration
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=342c8169db0d1da7

## About the Role

Do you have experience in SaaS?, You are proactive, reliable, and enjoy helping people solve problems. You are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams. You enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly., * Bachelor's Degree in Computer Science, Engineering or related field

 * 2+ years of experience in IT support, help desk, office IT, or a related field preferred
 * Basic understanding of computer systems, networking, and common SaaS tools
 * Strong communication and interpersonal skills
 * Organized, detail-oriented, and responsive
 * Comfortable working in a fast-paced environment with shifting priorities
 * Willingness to learn new systems and technologies, * Experience supporting macOS environments
 * Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools
 * Previous experience supporting office operations or employee onboarding processes
 * Interest in cybersecurity, blockchain, or Web3

## Description

* Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
 * Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
 * Troubleshoot basic network, system, printer, conferencing, and office technology issues
 * Coordinate with internal teams and external vendors on IT-related requests and maintenance
 * Help manage inventory of laptops, accessories, and office IT equipment
 * Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
 * Assist with documenting IT processes, setup guides, and internal procedures
 * Provide general operational support for office and cross-functional team needs when required


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