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# Help Desk Specialist

- **Company:** Zachary Piper
- **Location:** Kansas City, MO, United States
- **Experience:** Starter
- **Salary:** $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, CompTIA Security+, Desktop Computing, Desktop Environments, Microsoft Office, Networking Basics, Network Connections, Software Troubleshooting, SC Clearance, Laptops
- **Published:** July 16, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9033437/help-desk-specialist

## About the Role

* 0-6 months of experience in IT support, help desk, or related field
 * Experience supporting desktop environments, Microsoft Office Suite, and basic networking issues
 * Strong troubleshooting, communication, and customer service skills
 * CompTIA Security+ (Sec+) certification required
 * Active Secret Clearance required

## Description

* Provide Tier I technical support for end users, resolving issues related to hardware, software, and network connectivity
 * Troubleshoot and support devices including laptops, desktops, printers, and mobile devices
 * Assist users with Microsoft Office Suite, Outlook, and video teleconferencing (VTC) tools
 * Document, track, and resolve service tickets in accordance with service level agreements
 * Escalate complex technical issues to higher-tier support teams as needed


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