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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dedicated IT Support Technician - **Company:** Acclaim Technical Services - **Location:** Vienna, VA, United States - **Contract:** Temporary contract - **Skills:** Multitier Architecture, Microsoft Windows, Antivirus Softwares, Cyber Security, System Configuration, Information Technology Operations, McAfee VirusScan, Microsoft Office, Office Suite, Microsoft PowerPoint, Software Vulnerability Management, Software Licensing, Computer Equipment, Deployment Automation, User Accounts - **Published:** July 16, 2026 - **Apply:** https://www.juju.com/job/00000000ggvo6f ## About the Role + Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds. + Experience installing, configuring, maintaining , and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures. + Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates. + Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission-critical IT operations. Preferred Qualifications: + Experience supporting standalone (non-ELA) customer environments. + Familiarity with OCS lockdown scripts and system security hardening. + Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements. + Experience with workstation imaging and automated deployment tools. + Knowledge of endpoint lifecycle management and software license administration. + IAT Level II certification (Security+ CE or equivalent). Physical Requirements: + Must be able to remain in a stationary position up to 50% of the time. + Must be able to move throughout customer facilities to install, maintain , and troubleshoot IT equipment. + Must be able to position self under desks, within equipment racks, and other confined spaces to install and maintain hardware. + Must frequently lift and transport computer equipment, monitors, peripherals, and related hardware up to 40 pounds. + Constantly operates a computer and other office productivity equipment, including keyboards, monitors, printers, and scanners. ## Description We are actively recruiting for a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virgina. Responsibilities include, but are not limited to Responsibilities include, but are not limited to: + Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness. + Perform Windows 11 operating system upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening to maintain secure, compliant, and reliable workstation environments. + Install, configure, and maintain approved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications. + Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings. + Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)