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# IT Support Technician-LI Campus

- **Company:** Touro University
- **Location:** Islip, NY, United States
- **Salary:** $51,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Network Security, Microsoft Office, Microsoft PowerPoint, Productivity Software, Visual Technology, Computer Equipment, Information Technology, Servicenow
- **Published:** July 16, 2026
- **Apply:** https://www.juju.com/job/00000000ggq6g6

## About the Role

+ Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience

Knowledge/Skills/Abilities

 + Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.

Certifications/Licensures

 + Certification in audio-visual technology or related field.

Travel

 + Travel to Other Touro NY campuses as needed.

Working Conditions

 + Extensive use of computers

 + Extensive time sitting and standing

 + Able to lift to 10 lbs.

## Description

IITS Support Technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.

Responsibilities

 + Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems

 + Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas

 + Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning

 + Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology

 + Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work

 + Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies

 + Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams

 + Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms

 + Participates in the maintenance of access control and identification systems, including Genea access control and user ID cards

 + Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams

 + Maintains a professional technology environment and follows university computing policies, procedures, and support standards

 + Prepares and submits monthly status reports as required

 + Performs IITS projects and other duties as assigned by the supervisor


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