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# Salesforce Platform Operations Specialist

- **Company:** Generative Ai
- **Location:** Phoenix, AZ, United States (Remote available)
- **Experience:** Expert
- **Salary:** $135,200.0 - $156,000.0
- **Contract:** Temporary to permanent
- **Skills:** Artificial Intelligence, Cloud Computing, Electronic Mailing, Regression Testing, Salesforce.Com, Enterprise Application Integration, Apex Code, Informatica Powercenter, Rollup, SAP Business Technology Platform, Data Lakes, DocuSign, Marketing Cloud
- **Published:** July 16, 2026
- **Apply:** https://mondo.gosnaphop.com/jobs/l/login/c8336608-98ca-11ec-8029-42010a8a0008/de0d1e0d-817e-11f1-b0c9-024201c20d84/false?applyId=9e0708e7-7b05-11f1-9454-02420a6c7775&apply=true&returnUrl=%2Fjobs%2Fl%2Frecruiting%2Fjobapplication%2F9e0708e7-7b05-11f1-9454-02420a6c7775%2Fde0d1e0d-817e-11f1-b0c9-024201c20d84%2Ffalse%3Fstep%3D1

## About the Role

* 7 years of Salesforce Administrator or platform operations experience within a regulated industry
 * Salesforce Advanced Administrator and Platform App Builder certifications required
 * Demonstrated experience working within a federally regulated environment
 * Working knowledge of compliance frameworks and regulatory requirements
 * Strong experience with Salesforce Flow design, configuration, troubleshooting, and maintenance of complex declarative automation
 * Strong experience administering user access and security, including permission sets, profiles, roles, queues, public groups, and Enterprise Territory Management (ETM)
 * Experience with data loads, data corrections, reconciliation, duplicate management, merge activities, and ongoing data quality processes
 * Strong documentation skills, including the ability to create and maintain administrative documentation, process guides, release notes, and knowledge content
 * Strong written and verbal communication skills, with the ability to work independently in a remote environment and communicate clearly with both business and technical stakeholders, * Background in financial services industries such as credit card, insurance, payment technologies, or investment banking
 * Familiarity with connected platform ecosystems, including Data Lake, Marketing Cloud, Informatica, and broader enterprise integration patterns
 * Experience with Salesforce ecosystem tools such as DocuSign, Apex Rollup, OwnBackup, Marketing Cloud, Data Cloud, or Financial Services Cloud
 * Experience supporting user acceptance testing, regression testing, release readiness, and post-deployment validation
 * Familiarity with evolving Salesforce AI capabilities and a demonstrated curiosity around emerging platform features

## Description

* This role serves as the core Salesforce platform administrator for the team, responsible for advancing platform modernization, ensuring operational stability, and delivering hands-on end-user support across a white-glove, advisor-facing CRM environment., * Administer and support the Salesforce platform for approximately 400 users, including user setup, access and permission management, issue resolution, and day-to-day platform continuity
 * Perform advanced configuration across Lightning Experience, including page layouts, Dynamic Forms, validation rules, flows, reports, dashboards, and email templates
 * Execute data loads, corrections, duplicate resolution, reconciliation, and ongoing data hygiene routines to maintain platform integrity
 * Support project delivery by translating approved requirements into administrative configuration, setup activities, testing support, and release readiness coordination
 * Deliver end-user support and enablement by creating job aids, process guides, and user-facing materials that drive Salesforce adoption
 * Create and maintain administrative documentation, release notes, and knowledge content that support platform consistency and team continuity
 * Identify recurring issues, process gaps, and improvement opportunities, contributing to continuous improvement across platform administration and operational practices


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