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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Quanta Services - **Location:** Aurora, CO, United States - **Salary:** $57,803.0 - $78,208.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Human-Computer Interaction, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Network Connections, Office Automation, Performance Tuning, Windows Remote Assistance, Remote Desktop Services, Topdesk, Software Vulnerability Management, Peripherals, Computer Equipment, Information Technology, Servicenow, ManageEngine - **Published:** July 16, 2026 - **Apply:** https://www.juju.com/job/00000000ggppte ## About the Role + Strong technical knowledge of Windows Operating Systems and Microsoft Office 365. + Solid troubleshooting and problem-solving abilities across hardware, software, and network-related issues. + Excellent verbal and written communication skills. + Ability to explain technical concepts clearly to users with varying levels of technical proficiency. + Strong customer service orientation and commitment to providing responsive support. + Ability to work effectively in a collaborative, team-oriented environment. + Working knowledge of office automation products and computer peripherals, including printers and scanners. + Strong organizational skills with attention to detail and documentation accuracy. Demonstrated Accomplishments + Proficiency utilizing Help Desk software platforms such as ServiceNow, ManageEngine, or similar ticketing systems. + Experience providing technical support through both direct user interaction and remote support technologies. + Demonstrated ability to diagnose, troubleshoot, and resolve a broad range of end-user technology issues. + Successful support of employee onboarding and technology setup processes. Education & Experience + Associate or Bachelor's degree in Computer Science, Information Technology, or a combination of relevant education and experience. + Experience in help desk, technical support, or a related IT support role preferred. + Experience supporting end-user hardware, software, and business technology environments preferred. + Equivalent combinations of relevant education, training, and applied experience will be considered. ## Description The IT Support Specialist provides technical assistance and troubleshooting support to employees across the organization, serving as the primary point of contact for hardware, software, and technology-related issues. This role supports day-to-day IT operations, facilitates onboarding for new employees, and helps maintain reliable, efficient technology systems. What You'll Do Technical Support & Customer Service + Provide timely and professional technical support to end users via phone, email, and in-person interactions. + Respond to hardware, software, and system-related issues and inquiries. + Deliver a positive support experience while ensuring issues are addressed effectively and efficiently. Employee Onboarding & IT Orientation + Support new employee onboarding by responding to new user ticket requests. + Meet with new employees on their first day to assist with equipment setup and technology orientation. + Ensure users are properly equipped and prepared to access required systems and resources. Troubleshooting & Issue Resolution + Diagnose and resolve technical issues involving computer systems, network connectivity, printers, software, and other IT-related technologies. + Perform vulnerability management activities on affected systems. + Escalate complex or unresolved issues to the appropriate IT teams while ensuring timely follow-through and resolution. System Administration & Maintenance + Assist with the setup, installation, and configuration of computer hardware, peripherals, and software applications. + Conduct routine system checks and preventative maintenance activities. + Support efforts to optimize system performance and reduce potential technology disruptions. Remote Support & User Training + Utilize remote desktop tools to diagnose and resolve technical issues when remote assistance is required. + Provide basic training and guidance to end users on software applications, hardware, and technology best practices. + Support employee adoption and effective use of technology tools. Documentation & Ticket Management + Maintain accurate and detailed records of help desk interactions within the ticketing system. + Document reported issues, resolutions, troubleshooting steps, and follow-up activities. + Ensure support records are complete and current to facilitate knowledge sharing and service continuity. Additional duties as assigned., The majority of the time you will work in a typical office environment. Occasionally, you may travel to a construction job site. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space. 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