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# Technology Manager

- **Company:** Empower AI Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Interactive Voice Response, VoIP, Computer Telephony Integration, LiveChat, Salesforce.Com, User-Centered Design, Chatbots, Information Technology, Service Stack
- **Published:** July 16, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17601499?backUrl=%2Fcareer%2F17601499%2FTechnology-Manager

## About the Role

* Bachelors degree in information technology, computer science, management information systems (MIS), management or a related area.
 * 6 or more years experience managing IT projects and implementing Salesforce technical solutions in a contact center environment with at least 100 seats.
 * Salesforce Certified Administrator and/or Salesforce Certified Technical Architect
 * Certified CRM consultant with multiple CRM contact center implementations
 * Experience in contact center solution design, architecture, and implementation
 * Expertise and experience implementing and managing intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools
 * Experience leveraging user-centered design methodologies to manage a technology stack that supports business objectives.
 * Ability to evaluate technical operations and customer experience and identify and present recommendations for improvements.

## Description

Manage IT projects within contact center environment

 * Implement Salesforce technical solutions
 * Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
 * Evaluate emerging contact center technologies and present findings to stakeholders
 * Facilitate work sessions with business users to understand business processes and requirements


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