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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Analyst II - **Company:** Addison Group - **Location:** Burlington, VT, United States (Remote available) - **Experience:** Expert - **Salary:** $62,400.0 - $68,400.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Agile Methodology, Apple Mac Systems, Computer Networks, Microsoft Office, Productivity Software, Software Troubleshooting, Information Technology, Microsoft Business Central - **Published:** July 16, 2026 - **Apply:** https://addisongroup.gosnaphop.com/jobs/l/login/19e62b1f-e3e6-11eb-be56-42010a8a0031/e3fbf0fc-80f8-11f1-b0c9-024201c20d84/false?applyId=b1668b54-8081-11f1-b0c9-024201c20d84&apply=true&returnUrl=/l/recruiting/jobapplication/b1668b54-8081-11f1-b0c9-024201c20d84/e3fbf0fc-80f8-11f1-b0c9-024201c20d84/false?step=1 ## About the Role * High school diploma or equivalent is required, and an associate's degree or technical certification is preferred * Minimum of 2 years of experience in technical support roles, with hands-on experience in hardware and software troubleshooting * Must be familiar with Windows and macOS operating systems, Microsoft Office Suite, and common productivity applications * Strong customer service skills, with the ability to communicate effectively with end-users of varying technical levels * Basic understanding of networking concepts and protocols * Willingness to learn and adapt to new technologies and procedures * Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable * Must have the integrity, enthusiasm, and willingness to represent company in the most professional, positive manner ## Description * Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for end-users, ensuring efficient and timely resolutions. * Device Management: Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals. * Ticket Management: Log, track, and resolve service requests and incidents using the organization's ticketing system, ensuring clear communication and timely updates. * Escalations: Collaborate with the first-line support team, escalating unresolved or complex issues to the Technology Support Lead or other specialized teams. * Proactive Problem Solving: Identify recurring technical issues, providing recommendations for long-term solutions and improvements. * End-User Education: Assist with training sessions to help users improve efficiency and reduce common technical problems. * Documentation: Maintain and update user-friendly documentation for common issues, solutions, and IT procedures. * Team Collaboration: Work closely with the Technology Support Lead and other IT staff to improve service delivery and enhance the overall support experience., Role: Technology Support Analyst II Location: Buffalo, NY Pay Rate Range: $62,400 - $75,000 / year Benefits: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses Internal Job ID: 10077741 Are you looking for a gr... Recommended *, Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400-$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Techn... Recommended *, Title: Data Engineer II/III Location: Tulsa, Oklahoma Salary: $120-135k Position is not eligible for sponsorship Benefits: Health insurance Disability insurance Life insurance Retirement plans (like a 401(k)) Paid time off (PTO) including vacation and ... Recommended *, Job Title: End User Support Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $20 - $22 / hour depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorized... 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Recommended *, Role: Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour Internal Job ID: 10076439 Benefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a r... Recommended *, Job Title: IT Systems Support Technician Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement ... Recommended *, Role: Business Central Developer Location: Texas Pay Range: $100,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are looking for a Business Central Developer to join a growing ERP team... Recommended *, Compensation: $49-51 / HR Project Manager Requirements (70%) *This candidate will be responsible for delivering projects "end-to-end", meaning they will oversee the entire project lifecycle from initiation to closure. *Solid understanding of Agile / Sc... Recommended *, Role: Desktop Engineer Location: Houston, TX Pay Range: $120,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are seeking an experienced Desktop Engineer to support and enhance enterpri... Recommended *, Job Title: Mid Level Systems Administrator Location: Remote working ET Job Type: 6-month contract to hire Compensation: $40.00 - $45.00 / Hourly / W2 Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Authorization: Must ... Recommended *, Role: Business Analyst / Process Improvement Analyst / Workflow Design Analyst Position Type: Direct Hire Location: Oklahoma City, OK ( Pay Rate Range: $75,000 - $100,000 DOE Benefits: You are eligible for medical, dental, vision insurance benefits, 40... Recommended *, Role: Software Developer - Windows Application Location: Greater Nashville Area (Hybrid - 4 Days Onsite Weekly) Salary: $130,000 - $145,000 / year Base + Performance Bonus Job Type: Full-Time | Exempt Benefits: This role is eligible for comprehensive m... Recommended *, Job Title: Business Analyst Industry: Pension Administration / Financial Services Technology Location (City, State): Rockville, MD - Onsite Assignment Type: Contract-to-Hire Pay: $33 - $39 / hour W2 Benefits: This position is eligible for medical, dent... Recommended *, Role: Field Technician - Access Control Location: Oklahoma City, Oklahoma Pay Range: $40,000 - $65,000/annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must be authorize... Recommended *, Position Title: ML Data Engineer Location: Bethesda, MD - 5 Days onsite - No Relocation Assignment Type: Contract to Hire Pay Rate: $65.00 - $67.00 Work Schedule: Onsite, Monday - Friday Benefits: This position is eligible for medical, dental, vision, ... Recommended *, Role: Database Developer (SQL / SSIS) Location: Oklahoma City Pay Rate Range: $95,000 - $105,000 year DOE Benefits: The position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with ... Recommended *, Role: Field Network Specialist Location: Tulsa, OK Pay Rate Range: $70000 - $80000 / Year Benefits: This position is eligible for medical, dental, vision, and 401(k). Are you looking for a growth opportunity for a reputable company with a positive work... Recommended *, Job Title: Microsoft 365 Specialist Location: Onsite in Norman, OK (onsite) Pay Rate Range: $70000 - $100000 / Year depending on experience Schedule: Monday - Friday, 8am - 5pm Benefits: This position is eligible for medical, dental, vision, and 401(k)... 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