> Markdown version of [/jobs/ext/13011-cx-expert-engineer](https://www.wearedevelopers.com/jobs/ext/13011-cx-expert-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CX Expert Engineer - **Company:** Jimdo - **Location:** Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Artificial Intelligence, Business Analytics Applications, Cloud Computing, Continuous Integration, Cursor (Graphical User Interface Elements), Python (Programming Language), Node.Js, Software Engineering, Systems Integration, TypeScript, Datadog, GitHub Copilot, ReactJS, Reliability of Systems, Backend, Kotlin, Infrastructure Automation Frameworks, Front End Software Development, Api Design, Zendesk, Terraform - **Published:** May 23, 2026 - **Apply:** https://es.indeed.com/viewjob?jk=7143977c3efdc881 ## About the Role Do you have experience in Zendesk?, * 8+ years of professional software engineering experience, including experience in senior or lead-level responsibilities * Strong full-stack engineering skills with modern frontend technologies (React/TypeScript or similar) and backend systems (Node.js, Kotlin, Java, Python, or Go) * Experience owning production systems end-to-end, including operational concerns and system reliability * Familiarity with cloud infrastructure, CI/CD pipelines, and Infrastructure as Code tools such as Terraform * Experience working with APIs, integrations, observability tooling, and data-driven decision-making * Curiosity and enthusiasm for AI-assisted development tools like Cursor, GitHub Copilot, or Claude Code * Excellent collaboration skills and a customer-centric mindset, ideally with experience supporting operational or customer-facing teams ## Description As an Expert Engineer focused on Customer Support Tooling, you'll own the end-to-end development and operation of systems that enable our Support organization to scale efficiently and deliver exceptional customer experiences. You'll work closely with Support leaders, Product Managers, and Engineering teams to identify operational pain points, automate repetitive workflows, and build reliable tooling that reduces friction for both customers and internal teams. From Zendesk automations and integrations to customer-facing self-service experiences and AI-enhanced workflows, your work will directly impact support quality, efficiency, and customer satisfaction. This is a highly autonomous, high-impact role where you'll help shape technical direction, mentor another engineer, and drive operational excellence across our support ecosystem. Your impact: * Design, build, and maintain internal support tooling and customer self-service solutions * Own and improve Zendesk configurations, workflows, automations, and integrations * Build scalable integrations between support systems, product services, analytics platforms, and CRMs * Partner closely with Customer Support teams to uncover operational bottlenecks and deliver impactful solutions * Improve reliability, observability, and operational excellence through monitoring, alerting, testing, and documentation * Use AI-assisted development tools to accelerate engineering workflows and improve productivity * Mentor fellow engineers and contribute to technical leadership, design reviews, and engineering best practices, Inspiring Mission: At our core, we are driven by a meaningful mission - to empower solopreneurs and small businesses to succeed and to contribute to the sustainability and vibrancy of the communities they serve. Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in. An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard. Continuous Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression. Competitive Benefits Package: * Annual compensation reviews to ensure you're rewarded fairly. * A remote office set-up bonus to enhance your workspace. * An employee assistance program, offering resources and counseling. * Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever. ## Related Videos - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Kotlin Multiplatform - True power of native code reuse](https://www.wearedevelopers.com/videos/4-kotlin-multiplatform-true-power-of-native-code-reuse) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [WeAreDevelopers Dev Digest Issue 116 - The new search wars…](https://www.wearedevelopers.com/magazine/445-wearedevelopers-dev-digest-issue-116-the-new-search-wars)